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~person:"Edvardsson, Bo"
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Dienstleistungsqualität
24
Service quality
24
Beziehungsmarketing
21
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21
Customer satisfaction
12
Kundenzufriedenheit
12
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Edvardsson, Bo
Homburg, Christian
177
Bruhn, Manfred
172
Kumar, V.
97
Han, Heesup
95
Tadajewski, Mark
84
Huber, Frank
81
Bauer, Hans H.
76
Siciliani, Luigi
76
Svensson, Göran
73
Sheth, Jagdish N.
72
Mattila, Anna S.
68
Kleinaltenkamp, Michael
66
Verhoef, Peter C.
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Herrmann, Andreas
63
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63
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62
Gil Saura, Irene
58
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Mittal, Vikas
57
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56
Propper, Carol
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Grönroos, Christian
53
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52
Kotler, Philip
50
Hollebeek, Linda D.
49
Krafft, Manfred
49
Palmatier, Robert W.
48
Prybutok, Victor R.
46
Wagner, Stephan M.
46
Grewal, Dhruv
45
Hanushek, Eric Alan
45
Evanschitzky, Heiner
44
Smith, Alan D.
44
Cheng, T. C. E.
43
Malhotra, Naresh K.
43
Rivkin, Steven G.
43
Stock-Homburg, Ruth
43
Töpfer, Armin
43
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Academy of Marketing Science
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QUIS <13, 2013, Karlstad>
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Journal of service management
10
International journal of quality and service sciences
4
Managing service quality : MSQ ; an international journal
3
Journal of business research : JBR
2
Marketing theory
2
The journal of business & industrial marketing
2
The journal of services marketing
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AMS review : official publication of the Academy of Marketing Science
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Handbook of service science ; [Vol. 1]
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Innovating in practice : perspectives and experiences
1
Involving customers in new service development
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service research : JSR
1
Managing consumer services : factory or theater?
1
Marketing letters : a journal of research in marketing
1
Meddelanden från Svenska Handelshögskolan
1
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Scandinavian journal of management
1
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Service quality and management
1
The service industries journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
45
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1
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
2
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute
;
Edvardsson, Bo
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 104-119
Persistent link: https://www.econbiz.de/10009573208
Saved in:
3
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
4
Service quality grounded in customer experiences, affect and relationships
Edvardsson, Bo
;
Friman, Margareta
;
Roos, Inger
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 271-285)
.
2007
Persistent link: https://www.econbiz.de/10003595978
Saved in:
5
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
6
Conceptualizing resource integration to advance service innovation
Colurcio, Maria
;
Caridà, Angela
;
Edvardsson, Bo
- In:
Innovating in practice : perspectives and experiences
,
(pp. 237-259)
.
2017
Persistent link: https://www.econbiz.de/10011569973
Saved in:
7
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
8
Measuring service experience : applying the satisfaction with travel scale in public transport
Olsson, Lars E.
;
Friman, Margareta
;
Pareigis, Jörg
; …
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 413-418
Persistent link: https://www.econbiz.de/10009571283
Saved in:
9
Exploring the role of the service environment in forming customer's service experience
Pareigis, Jörg
;
Edvardsson, Bo
;
Enquist, Bo
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 110-124
Persistent link: https://www.econbiz.de/10009012257
Saved in:
10
Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
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