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~person:"Edvardsson, Bo"
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The Impact of a Customer Servi...
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Dienstleistungsqualität
24
Service quality
24
Customer satisfaction
12
Kundenzufriedenheit
12
Beziehungsmarketing
9
Relationship marketing
9
Beschwerdemanagement
7
Complaint management
7
Dienstleistung
6
Schweden
6
Services
6
Sweden
6
Betriebliche Wertschöpfung
5
Consumer behaviour
5
Customer integration
5
Customer service
5
Konsumentenverhalten
5
Kundenintegration
5
Kundenservice
5
Value creation
5
Dienstleistungssektor
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Service industry
4
Gastronomie
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Innovation
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Innovation management
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Innovationsmanagement
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Restaurant industry
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Service-Dominant Logic
3
Service-dominant logic
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Customer experience
2
Customer value
2
Deutschland
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Dienstleistungsinnovation
2
Dienstleistungsmanagement
2
Emotion
2
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Germany
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2
Justice theory
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English
27
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Edvardsson, Bo
Han, Heesup
76
Siciliani, Luigi
73
Bruhn, Manfred
70
Homburg, Christian
64
Mattila, Anna S.
54
Propper, Carol
52
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Prybutok, Victor R.
43
Rivkin, Steven G.
43
Mittal, Vikas
40
Svensson, Göran
38
Usman, Osly
36
Gil Saura, Irene
35
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
34
Shahin, Arash
34
Stauss, Bernd
32
Bauer, Hans H.
31
McColl-Kennedy, Janet R.
31
Aksoy, Lerzan
30
Ringle, Christian M.
30
Hyun, Sunghyup Sean
29
Pathak, Parag A.
29
Wong, IpKin Anthony
29
Hanushek, Eric A.
28
Huber, Frank
28
Jang, Soocheong
28
Rockoff, Jonah E.
28
Staiger, Douglas
28
Söderlund, Magnus
28
Sparks, Beverley
27
Figlio, David N.
26
Prayag, Girish
26
Das, Jishnu
24
Gustafsson, Anders
24
Kane, Thomas J.
24
Park, Jungkun
24
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QUIS <13, 2013, Karlstad>
1
Published in...
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Journal of service management
8
International journal of quality and service sciences
4
Managing service quality : MSQ ; an international journal
3
The journal of services marketing
2
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of service research
1
Marketing letters : a journal of research in marketing
1
Meddelanden från Svenska Handelshögskolan
1
Scandinavian journal of management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
27
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1
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
2
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
3
Measuring service experience : applying the satisfaction with travel scale in public transport
Olsson, Lars E.
;
Friman, Margareta
;
Pareigis, Jörg
; …
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 413-418
Persistent link: https://www.econbiz.de/10009571283
Saved in:
4
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute
;
Edvardsson, Bo
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 104-119
Persistent link: https://www.econbiz.de/10009573208
Saved in:
5
Exploring the role of the service environment in forming customer's service experience
Pareigis, Jörg
;
Edvardsson, Bo
;
Enquist, Bo
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 110-124
Persistent link: https://www.econbiz.de/10009012257
Saved in:
6
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
7
Service quality grounded in customer experiences, affect and relationships
Edvardsson, Bo
;
Friman, Margareta
;
Roos, Inger
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 271-285)
.
2007
Persistent link: https://www.econbiz.de/10003595978
Saved in:
8
Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
Saved in:
9
Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
10
Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo
;
Gustafsson, Anders
;
Roos, Lars-Uno
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 239-258
Persistent link: https://www.econbiz.de/10003996753
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