Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Edvardsson, Bo"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service level management in cl...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
24
Service quality
24
Beziehungsmarketing
21
Relationship marketing
21
Customer satisfaction
10
Kundenzufriedenheit
10
Beschwerdemanagement
7
Complaint management
7
Consumer behaviour
7
Dienstleistung
7
Dienstleistungssektor
7
Konsumentenverhalten
7
Schweden
7
Service industry
7
Sweden
7
Customer integration
6
Customer service
6
Kundenintegration
6
Kundenservice
6
Lieferantenmanagement
6
Services
6
Supplier relationship management
6
Betriebliche Wertschöpfung
5
Service-Dominant Logic
5
Service-dominant logic
5
Value creation
5
Customer experience
4
Dienstleistungsinnovation
4
Dienstleistungsmanagement
4
Innovation
4
Innovationsmanagement
4
Service innovation
4
Service management
4
B-to-B-Marketing
3
Bundling strategy
3
Business-to-business marketing
3
Customer value
3
Gastronomie
3
Industrie
3
Kundenorientierung
3
more ...
less ...
Online availability
All
Undetermined
6
Free
4
Type of publication
All
Article
35
Book / Working Paper
5
Type of publication (narrower categories)
All
Article in journal
30
Aufsatz in Zeitschrift
30
Aufsatz im Buch
6
Book section
6
Collection of articles of several authors
2
Sammelwerk
2
Arbeitspapier
1
Aufsatzsammlung
1
Case study
1
Company information
1
Conference proceedings
1
Fallstudie
1
Firmeninformation
1
Graue Literatur
1
Konferenzschrift
1
Non-commercial literature
1
Working Paper
1
more ...
less ...
Language
All
English
39
German
1
Author
All
Edvardsson, Bo
Bruhn, Manfred
156
Güth, Werner
150
Homburg, Christian
130
Kumar, V.
81
Siciliani, Luigi
78
Han, Heesup
77
Bauer, Hans H.
68
Huber, Frank
68
Mattila, Anna S.
60
Verhoef, Peter C.
60
Straume, Odd Rune
58
Stauss, Bernd
56
Herrmann, Andreas
53
Propper, Carol
53
Hollebeek, Linda D.
50
Houba, Harold
49
Reichwald, Ralf
49
Piller, Frank T.
48
Hanushek, Eric Alan
45
Herings, Peter Jean-Jacques
45
Prybutok, Victor R.
44
Krafft, Manfred
43
Rivkin, Steven G.
43
Stock-Homburg, Ruth
43
Eraslan, Hülya
42
Gil Saura, Irene
42
Kowalkowski, Christian
42
Prentice, Catherine
42
Gebauer, Heiko
41
Hadwich, Karsten
41
Predtetchinski, Arkadi
41
Palmatier, Robert W.
40
Riedl, Arno
39
Svensson, Göran
39
Töpfer, Armin
38
Brekke, Kurt R.
37
Mariotti, Marco
37
Mittal, Vikas
37
Grewal, Dhruv
36
more ...
less ...
Institution
All
QUIS <13, 2013, Karlstad>
1
Published in...
All
Journal of service management
8
International journal of quality and service sciences
3
Managing service quality : MSQ ; an international journal
3
Journal of service research : JSR
2
Series on technology management
2
The journal of business & industrial marketing
2
The journal of services marketing
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Handbook of service science ; [Vol. 1]
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Innovating in practice : perspectives and experiences
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of service research
1
Managing consumer services : factory or theater?
1
Marketing letters : a journal of research in marketing
1
Marketing theory
1
Meddelanden från Svenska Handelshögskolan
1
Routledge series in management, organization and society
1
Scandinavian journal of management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management perspectives : TMP
1
more ...
less ...
Source
All
ECONIS (ZBW)
39
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
40
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer needing : a challenge for the seller offering
Strandvik, Tore
;
Holmlund, Maria
;
Edvardsson, Bo
- In:
The journal of business & industrial marketing
27
(
2012
)
2
,
pp. 132-141
Persistent link: https://www.econbiz.de/10009511737
Saved in:
2
Customer needing : conceptualising industrial service from a customer perspective
Strandvik, Tore
(
contributor
);
Holmlund, Maria
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003709357
Saved in:
3
Criticality of critical incidents in customer relationships
Edvardsson, Bo
;
Strandvik, Tore
- In:
Service quality and management
,
(pp. 89-110)
.
1999
Persistent link: https://www.econbiz.de/10001407684
Saved in:
4
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
5
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
6
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute
;
Edvardsson, Bo
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 104-119
Persistent link: https://www.econbiz.de/10009573208
Saved in:
7
The service excellence and innovation model : lessons from IKEA and other service frontiers
Edvardsson, Bo
;
Enquist, Bo
- In:
Total quality management & business excellence : an …
22
(
2011
)
5
,
pp. 535-551
Persistent link: https://www.econbiz.de/10009243166
Saved in:
8
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
9
Service quality grounded in customer experiences, affect and relationships
Edvardsson, Bo
;
Friman, Margareta
;
Roos, Inger
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 271-285)
.
2007
Persistent link: https://www.econbiz.de/10003595978
Saved in:
10
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
