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EVALUATING THE IMPACT OF BANKI...
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Beziehungsmarketing
25
Customer satisfaction
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17
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Gil Saura, Irene
Han, Heesup
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Siciliani, Luigi
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Homburg, Christian
66
Mattila, Anna S.
57
Propper, Carol
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Straume, Odd Rune
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Hanushek, Eric Alan
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Usman, Osly
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Prybutok, Victor R.
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40
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35
Prentice, Catherine
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Shahin, Arash
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Bauer, Hans H.
34
Brekke, Kurt R.
34
Stauss, Bernd
33
McColl-Kennedy, Janet R.
32
Ringle, Christian M.
32
Wong, IpKin Anthony
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Pathak, Parag A.
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Rockoff, Jonah E.
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Sparks, Beverley
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26
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25
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
European retail research
2
International journal of retail and distribution management
2
Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE)
2
Journal of hospitality marketing & management
2
Journal of vacation marketing : an international journal
2
Management decision : MD
2
Service business
2
The international review of retail, distribution and consumer research
2
The journal of brand management : an international journal
2
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The service industries journal
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Tourism review : the official journal of the AIEST
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Big data and innovation in tourism, travel, and hospitality : managerial approaches, techniques, and applications
1
Cases on innovations in educational marketing : transnational and technological strategies
1
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International journal of hospitality management
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1
International journal of technology marketing : IJTMkt
1
International journal of transport economics : IJTE
1
Journal of consumer behaviour : an international research review
1
Journal of industrial and business economics
1
Journal of retailing and consumer services
1
Journal of service management
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Social and sustainability marketing : a casebook for reaching your socially responsible consumers through marketing science
1
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ECONIS (ZBW)
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EconStor
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1
Methodologies for evaluating service quality : evidence from freight services
Gil Saura, Irene
;
Berenguer Contrí, Gloria
; …
- In:
International journal of transport economics : IJTE
44
(
2017
)
1
,
pp. 99-118
Persistent link: https://www.econbiz.de/10011661830
Saved in:
2
The causal relationship between store equity and
loyalty
: testing two alternative models in retailing
Gil Saura, Irene
;
Šerić, Maja
;
Ruiz-Molina, María Eugenia
- In:
The journal of brand management : an international journal
24
(
2017
)
2
,
pp. 193-208
Persistent link: https://www.econbiz.de/10011724575
Saved in:
3
Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
International journal of hospitality management
47
(
2015
),
pp. 140-150
Persistent link: https://www.econbiz.de/10011312536
Saved in:
4
Does sustainability drive to create store equity? : a proposal through image, quality and
loyalty
Sánchez-González, Irene
;
Gil Saura, Irene
; …
- In:
International journal of retail and distribution management
50
(
2022
)
6
,
pp. 708-727
Persistent link: https://www.econbiz.de/10013398102
Saved in:
5
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
6
Conceptualizing and measuring
loyalty
: towards a conceptual model of tourist
loyalty
antecedents
Moliner Valázquez, Beatriz
;
Gil Saura, Irene
;
Ruiz …
- In:
Journal of vacation marketing : an international journal
17
(
2011
)
1
,
pp. 65-81
Persistent link: https://www.econbiz.de/10008840752
Saved in:
7
Logistic service quality and technology : a comparison between supplier-retailer and retailer-consumer relationships
Gil Saura, Irene
;
Ruiz Molina, Maria Eugenia
;
Servera …
- In:
The international review of retail, distribution and …
18
(
2008
)
5
,
pp. 495-510
Persistent link: https://www.econbiz.de/10003806239
Saved in:
8
The quality-value-satisfaction-
loyalty
chain : relationships and impacts
Gallarza, Martina G.
;
Gil Saura, Irene
;
Moreno, …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009738872
Saved in:
9
How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality
Berenguer Contrí, Gloria
;
Gil Saura, Irene
; …
- In:
Journal of industrial and business economics
51
(
2024
)
1
,
pp. 189-209
Persistent link: https://www.econbiz.de/10014512487
Saved in:
10
Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 653-675
Persistent link: https://www.econbiz.de/10003893329
Saved in:
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