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The effect of customer information during new product development on profits from goods and services
Witell, Lars; Gustafsson, Anders; Johnson, Michael D. - In: European journal of marketing : EJM 48 (2014) 9/10, pp. 1709-1730
Persistent link: https://www.econbiz.de/10010429767
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Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders; Johnson, Michael D. - 2003 - 1. ed.
Persistent link: https://www.econbiz.de/10001719031
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Comparing customer satisfaction across industries and countries
Johnson, Michael D.; Herrmann, Andreas; Gustafsson, Anders - In: Journal of economic psychology : research in economic … 23 (2002) 6, pp. 749-769
Persistent link: https://www.econbiz.de/10001711397
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The influence of corporate social responsibility on stakeholders in different business contexts
Ghanbarpour, Tohid; Crosby, Lawrence; Johnson, Michael D.; … - In: Journal of service research 27 (2024) 1, pp. 141-155
Persistent link: https://www.econbiz.de/10014580408
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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D.; Gustafsson, Anders - 2000 - 1. ed.
Persistent link: https://www.econbiz.de/10013531596
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Turning customer satisfaction measurements into action
Olsen, Line Lervik; Witell, Lars; Gustafsson, Anders - In: Journal of service management 25 (2014) 4, pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
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Comparing customer satisfaction across industries and countries
Johnson, Michael D.; Herrmann, Andreas; Gustafsson, Anders - In: Journal of Economic Psychology 23 (2002) 6, pp. 749-769
Persistent link: https://www.econbiz.de/10005299545
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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D.; Gustafsson, Anders - 2000 - 1. ed., 1. print.
Persistent link: https://www.econbiz.de/10004604801
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Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders; Johnson, Michael D. - 2003 - 1. ed.
Persistent link: https://www.econbiz.de/10004727850
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The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention
Gustafsson, Anders; Johnson, Michael D.; Roos, Inger - In: Journal of marketing 69 (2005) 4, pp. 210-218
Persistent link: https://www.econbiz.de/10005920852