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~person:"Gustafsson, Anders"
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Beziehungsmarketing
6
Relationship marketing
6
Innovation
4
Customer satisfaction
3
Dienstleistung
3
Consumer behaviour
2
Customer information
2
Customer orientation
2
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Gustafsson, Anders
Johnson, Michael
156
Johnson, Michael D.
91
Andreassen, Tor Wallin
23
Johnson, Michael R.
15
Herrmann, Andreas
13
Diao, Xinshen
12
Fornell, Claes
8
Keiningham, Timothy L.
8
Lervik-Olsen, Line
8
Aksoy, Lerzan
7
Benin, Samuel
7
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7
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7
Wallin Andreassen, Tor
7
You, Liangzhi
7
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6
Witell, Lars
6
Auh, Seigyoung
5
Edvardsson, Bo
5
Abdulai, Awudu
4
Benkherouf, Lakdere
4
Caulkins, Jonathan P.
4
Colurcio, Maria
4
Delgado, Christopher L.
4
Feichtinger, Gustav
4
Gabre-Madhin, Eleni Z.
4
Johnson, Michael A.
4
Jundt, Dustin
4
Kirchain, Randolph
4
Kirchain, Randolph E.
4
Kristensson, Per
4
Makombe, Tsitsi
4
Minot, Nicholas
4
Natarajarathinam, Malini
4
Sudman, Seymour
4
Takeshima, Hiroyuki
4
Tragler, Gernot
4
Yegorov, Yuri
4
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3
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2
European Journal of Marketing
1
European journal of marketing : EJM
1
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1
Journal of Economic Psychology
1
Journal of Service Management
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
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ECONIS (ZBW)
7
OLC EcoSci
5
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2
Other ZBW resources
2
RePEc
1
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The effect of customer information during new product development on profits from goods and services
Witell, Lars
;
Gustafsson, Anders
;
Johnson, Michael D.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1709-1730
Persistent link: https://www.econbiz.de/10010429767
Saved in:
2
Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders
;
Johnson, Michael D.
-
2003
-
1. ed.
Persistent link: https://www.econbiz.de/10001719031
Saved in:
3
Comparing customer satisfaction across industries and countries
Johnson, Michael D.
;
Herrmann, Andreas
;
Gustafsson, Anders
- In:
Journal of economic psychology : research in economic …
23
(
2002
)
6
,
pp. 749-769
Persistent link: https://www.econbiz.de/10001711397
Saved in:
4
The influence of corporate social responsibility on stakeholders in different business contexts
Ghanbarpour, Tohid
;
Crosby, Lawrence
;
Johnson, Michael D.
; …
- In:
Journal of service research
27
(
2024
)
1
,
pp. 141-155
Persistent link: https://www.econbiz.de/10014580408
Saved in:
5
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D.
;
Gustafsson, Anders
-
2000
-
1. ed.
Persistent link: https://www.econbiz.de/10013531596
Saved in:
6
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
7
Comparing customer satisfaction across industries and countries
Johnson, Michael D.
;
Herrmann, Andreas
;
Gustafsson, Anders
- In:
Journal of Economic Psychology
23
(
2002
)
6
,
pp. 749-769
Persistent link: https://www.econbiz.de/10005299545
Saved in:
8
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D.
;
Gustafsson, Anders
-
2000
-
1. ed., 1. print.
Persistent link: https://www.econbiz.de/10004604801
Saved in:
9
Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders
;
Johnson, Michael D.
-
2003
-
1. ed.
Persistent link: https://www.econbiz.de/10004727850
Saved in:
10
The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention
Gustafsson, Anders
;
Johnson, Michael D.
;
Roos, Inger
- In:
Journal of marketing
69
(
2005
)
4
,
pp. 210-218
Persistent link: https://www.econbiz.de/10005920852
Saved in:
1
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