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Fresh perspectives on customer experience

McColl-Kennedy, Janet R.; Gustafsson, Anders; Jaakkola, … - In: The journal of services marketing 29 (2015) 6/7, pp. 430-435

Persistent link: https://www.econbiz.de/10011418250

Customer Integration in Service Innovation

Edvardsson, Bo; Gustafsson, Anders; Kristensson, Per - In: The Handbook of Innovation and Services

This Handbook brings together 49 international specialists to address an issue of increasing importance for the worldâ€™s post-industrial economies; innovation as it relates to services.

Persistent link: https://www.econbiz.de/10011178835

Mapping customer behaviour : a key to successful new service development and innovation

Gustafsson, Anders; Edvardsson, Bo; Sandén, Bodil - In: Innovation of strategic reflexivity, (pp. 140-163). 2015

Persistent link: https://www.econbiz.de/10010528829

Match or mismatch : strategy-structure configurations in the service business of manufacturing companies

Gebauer, Heiko; Edvardsson, Bo; Gustafsson, Anders; … - In: Journal of service research : JSR 13 (2010) 2, pp. 198-215

Persistent link: https://www.econbiz.de/10003982855

Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company

Edvardsson, Bo; Gustafsson, Anders; Roos, Lars-Uno - In: International journal of quality and service sciences 2 (2010) 2, pp. 239-258

Persistent link: https://www.econbiz.de/10003996753

Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden

Edvardsson, Bo; Gustafsson, Anders; Witell, Lars - In: Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends, (pp. 29-40). 2011

Persistent link: https://www.econbiz.de/10008908837

Customer integration in service innovation

Edvardsson, Bo; Gustafsson, Anders; Kristensson, Per; … - In: The handbook of innovation and services : a …, (pp. 301-317). 2010

Persistent link: https://www.econbiz.de/10003953576

Success factors in new service development and value creation through services

Edvardsson, Bo; Gustafsson, Anders; Enquist, Bo - In: Advances in services innovations, (pp. 165-183). 2007

Persistent link: https://www.econbiz.de/10003387969

Degree of service-oriented in the pulp and paper industry

Davidsson, Nina; Edvardsson, Bo; Gustafsson, Anders; … - In: International journal of services technology and management 11 (2009) 1, pp. 24-41

Persistent link: https://www.econbiz.de/10003848962

Service innovation and customer co-development

Edvardsson, Bo; Gustafsson, Anders; Kristensson, Per; … - 2010

Persistent link: https://www.econbiz.de/10003968932