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Investigating customer loyalty formation for wellness spa : individualism vs. collectivism

Han, Heesup; Kiatkawsin, Kiattipoom; Kim, Wansoo; Lee, … - In: International journal of hospitality management 67 (2017), pp. 11-23

Persistent link: https://www.econbiz.de/10011785135

Environmental corporate social responsibility and the strategy to boost the airline's image and customer loyalty intentions

Han, Heesup; Yu, Jongsik; Kim, Wansoo - In: Journal of travel and tourism marketing 36 (2019) 3, pp. 371-383

Persistent link: https://www.econbiz.de/10012179410

Role of Perceived Fit with Hotels’ Green Practices in the Formation of Customer Loyalty : Impact of Environmental Concerns

Sunny, Ham - 2014

With the increasing concern for ecological issues among hotel customers, this study pursues an investigation of customers' perceptions of hotels' core business in association with green practices and the resulting purchase-related loyalty (i.e. intentions to visit, accept price premiums, and...

Persistent link: https://www.econbiz.de/10013049861

If you don't care, I will switch : online retailers' behaviour on third-party logistics services

Abdul Hafaz Ngah; Thurasamy Ramayah; Han, Heesup - In: International journal of physical distribution and … 53 (2023) 7/8, pp. 813-837

Persistent link: https://www.econbiz.de/10014331839

Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty

Suh, Myoungsun; Moon, Hyoungeun; Han, Heesup; Ham, Sunny - In: Journal of hospitality marketing & management 24 (2015) 7/8, pp. 727-753

Persistent link: https://www.econbiz.de/10011433684

Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops

Song, Hak-jun; Wang, JunHui; Han, Heesup - In: International journal of hospitality management 79 (2019), pp. 50-59

Persistent link: https://www.econbiz.de/10012012968

Airport shopping : an emerging non-aviation business : triggers of traveler loyalty

Han, Heesup; Yu, Jongsik; Kim, Wansoo - In: Journal of travel and tourism marketing 35 (2018) 7, pp. 835-845

Persistent link: https://www.econbiz.de/10011941756

Influence of environmental stimuli on hotel customer emotional loyalty response: Testing the moderating effect of the big five personality factors

Jani, Dev; Han, Heesup - In: International journal of hospitality management 44 (2015), pp. 48-57

Persistent link: https://www.econbiz.de/10010501239

Impact of hotels' sustainability practices on guest attitudinal loyalty : application of loyalty chain stages theory

Han, Heesup; Yu, Jongsik; Lee, Jin-soo; Kim, Wansoo - In: Journal of hospitality marketing & management 28 (2019) 8, pp. 905-925

Persistent link: https://www.econbiz.de/10012176742

Tourist experience quality and loyalty to an island destination : the moderating impact of destination image

Moon, Hyoungeun; Han, Heesup - In: Journal of travel and tourism marketing 36 (2019) 1, pp. 43-59

Persistent link: https://www.econbiz.de/10012179362