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Outcomes of relational benefits : restaurant customers' perspective

Han, Heesup; Kim, Wansoo - In: Journal of travel and tourism marketing 26 (2009) 8, pp. 820-835

Persistent link: https://www.econbiz.de/10003952670

Cognitive, affective, conative, and action loyalty : testing the impact of inertia

Han, Heesup; Kim, Yunhi; Kim, Eui-keun - In: International journal of hospitality management 30 (2011) 4, pp. 1008-1019

Persistent link: https://www.econbiz.de/10009242045

Personality, satisfaction, image, ambience, and loyalty : testing their relationships in the hotel industry

Jani, Dev; Han, Heesup - In: International journal of hospitality management 37 (2014), pp. 11-20

Persistent link: https://www.econbiz.de/10010354251

Image congruence and relationship quality in predicting switching intention : conspicuousness of product use as a moderator variable

Han, Heesup; Hyun, Sunghyup Sean - In: Journal of hospitality & tourism research : JHTR ; the … 37 (2013) 3, pp. 303-329

Persistent link: https://www.econbiz.de/10009785965

Influence of environmental stimuli on hotel customer emotional loyalty response: Testing the moderating effect of the big five personality factors

Jani, Dev; Han, Heesup - In: International journal of hospitality management 44 (2015), pp. 48-57

Persistent link: https://www.econbiz.de/10010501239

Investigating the key factors affecting behavioral intentions : evidence from a full-service restaurant setting

Jani, Dev; Han, Heesup - In: International journal of contemporary hospitality management 23 (2011) 7, pp. 1000-1018

Persistent link: https://www.econbiz.de/10009383512

A strategy for the development of the private country club : focusing on brand prestige

Hwang, Jinsoo; Han, Heesup; Choo, Seung-woo - In: International journal of contemporary hospitality management 27 (2015) 8, pp. 1927-1948

Persistent link: https://www.econbiz.de/10011447609

How can employees engage customers? : application of social penetration theory to the full-service restaurant industry by gender

Hwang, Jinsoo; Han, Heesup; Kim, Seongseop - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1117-1134

Persistent link: https://www.econbiz.de/10011403001

Role of Perceived Fit with Hotels’ Green Practices in the Formation of Customer Loyalty : Impact of Environmental Concerns

Sunny, Ham - 2014

With the increasing concern for ecological issues among hotel customers, this study pursues an investigation of customers' perceptions of hotels' core business in association with green practices and the resulting purchase-related loyalty (i.e. intentions to visit, accept price premiums, and...

Persistent link: https://www.econbiz.de/10013049861

Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines

Noppadol Manosuthi; Lee, Jin-soo; Han, Heesup - In: Journal of travel and tourism marketing 38 (2021) 5, pp. 461-477

Persistent link: https://www.econbiz.de/10012607328

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