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Hotel services in the digital age : Heterogeneity in guests' contactless technology acceptance
Qiu, Richard T. R.; Park, Jinah; Hao, Fei; Chon, Kaye - In: Journal of hospitality marketing & management 33 (2024) 1, pp. 33-56
Persistent link: https://www.econbiz.de/10014438600
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The myth of contactless hospitality service : customers' willingness to pay
Hao, Fei; Qiu, Richard T. R.; Park, Jinah; Chon, Kaye - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 8, pp. 1478-1502
Persistent link: https://www.econbiz.de/10014424453
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Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei; Chon, Kaye - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
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The five constants : a Confucian business model for the hospitality industry
Chon, Kaye; Hao, Fei - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 7, pp. 1051-1071
Persistent link: https://www.econbiz.de/10012259619
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COVID-19 and China's hotel industry : impacts, a disaster management framework, and post-pandemic agenda
Hao, Fei; Xiao, Qu; Chon, Kaye - In: International journal of hospitality management 90 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012300197
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Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei; Chon, Kaye - In: Journal of travel and tourism marketing 38 (2021) 9, pp. 900-916
Persistent link: https://www.econbiz.de/10013178053