Similar Search Results

Determinants of banking consumers’ engagement in post service failure positive word-of-mouth

Harun, Ahasan; Rokonuzzaman, Md; Prybutok, Gayle; … - In: International Journal of Bank Marketing 37 (2019) 2, pp. 621-645

Purpose: The purpose of this paper is to develop and examine a theoretical framework that evaluates the effects of banking consumers’ justice perception on their post-complaint mindsets. It also aims to help business strategists to customize service failure management activities to achieve a...

Persistent link: https://www.econbiz.de/10012068809

Insights into the antecedents of fast-food purchase intention and the relative positioning of quality

Harun, Ahasan; Prybutok, Gayle; Prybutok, Victor R. - In: Quality management journal : QMJ 25 (2018) 2, pp. 83-100

Persistent link: https://www.econbiz.de/10012309488

Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting

Harun, Ahasan; Prybutok, Gayle; Prybutok, Victor R. - In: Quality management journal : QMJ 25 (2018) 3, pp. 112-128

Persistent link: https://www.econbiz.de/10012309493

Exploring the service recovery landscape through the lens of a systemigram

Harun, Ahasan; Prybutok, Gayle; Prybutok, Victor R. - In: International journal of services and standards 12 (2018) 3/4, pp. 347-373

Persistent link: https://www.econbiz.de/10012106534

How to influence consumer mindset : a perspective from service recovery

Harun, Ahasan; Rokonuzzaman, Md; Prybutok, Gayle; … - In: Journal of retailing and consumer services 42 (2018), pp. 65-77

Persistent link: https://www.econbiz.de/10011826039

An investigation into the link between consumer's product involvement and store loyalty : the roles of shopping value goals and information search as the mediating factors

Rokonuzzaman, Md; Harun, Ahasan; Al-Emran, Md; … - In: Journal of retailing and consumer services 52 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012132265

Insights into the antecedents of fast-food purchase intention and the relative positioning of quality

Harun, Ahasan; Prybutok, Gayle; Prybutok, Victor R. - In: Quality management journal : QMJ 25 (2018) 2, pp. 83-100

Persistent link: https://www.econbiz.de/10011976328

Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting

Harun, Ahasan; Rokonuzzaman, Md.; Prybutok, Gayle; … - In: Quality management journal : QMJ 25 (2018) 3, pp. 112-128

Persistent link: https://www.econbiz.de/10011976334