Metrics are used by firms for a variety of commendable purposes. The authors maintain that every metric, however used, will affect actions and decisions. But, of course, choosing the right one is critical to success. The authors focus on the selection of good metrics and, based on their own...

Marketing science seeks to prescribe better marketing strategies (advertising, product development, pricing, etc.). To do so we rely on models of consumer decisions grounded in empirical observations. Field experience suggests that recognition-based heuristics help consumers to choose which...

Innovation is one of the most important issues in business research today. It has been studied in many independent research traditions. Our understanding and study of innovation can benefit from an integrative review of these research traditions. In so doing, we identify 16 topics relevant to...

No abstract available.

Polyhedral methods for choice-based conjoint analysis provide a means to adapt choice-based questions at the individual-respondent level and provide an alternative means to estimate partworths when there are relatively few questions per respondent, as in a Web-based questionnaire. However, these...

Choice-based conjoint analysis (CBC) is used widely in marketing for product design, segmentation, and marketing strategy. We propose and test a new "polyhedral" question-design method that adapts each respondent's choice sets based on previous answers by that respondent. Individual adaptation...

We propose and test new "polyhedral" question design and estimation methods that use recent developments in mathematical programming. The methods are designed to offer accurate estimates after relatively few questions in problems involving many parameters. With polyhedral question design, each...

Web-based customer panels and web-based multimedia capabilities offer the potential to get information from customers rapidly and iteratively based on virtual product profiles. However, web-based respondents are impatient and wear out more quickly. At the same time, in commercial applications,...