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How to design customer-centric processes in the banking industry

Heckl, Diana; Moormann, Jürgen - In: Journal of Financial Transformation 21 (2007), pp. 67-76

Banks and other financial services providers continuously claim to offer customer-oriented services, yet they still focus on delivering products instead of providing solutions to their customers’ needs. For instance, banks offer business customers only products and services that solve isolated...

Persistent link: https://www.econbiz.de/10004984425

How to design customer-centric business processes in the banking industry

Heckl, Diana; Moormann, Jürgen - In: Journal of Financial Transformation 21 (2007), pp. 67-76

Banks and other financial services providers continuously claim to offer customer-oriented services, yet they still focus on delivering products instead of providing solutions to their customers’ needs. For instance, banks offer business customers only products and services that solve isolated...

Persistent link: https://www.econbiz.de/10004984426

Grundlagen, Status quo und Perspektiven von Six Sigma

Moormann, Jürgen; Heckl, Diana; Lieber-Braun, Katrin - In: Six Sigma in der Finanzbranche, (pp. 3-27). 2009

Persistent link: https://www.econbiz.de/10003882089

Operational process management in the financial services industry

Heckl, Diana; Moormann, Jürgen - 2010

Persistent link: https://www.econbiz.de/10003978266

Process performance management

Heckl, Diana; Moormann, Jürgen - 2010

Persistent link: https://www.econbiz.de/10008655047

Uptake and success factors of Six Sigma in the financial services industry

Heckl, Diana; Moormann, Jürgen; Rosemann, Michael - In: Business process management journal 16 (2010) 3, pp. 436-472

Persistent link: https://www.econbiz.de/10003993006

Einsatz von Six Sigma in der Finanzbranche : Studie zum Status quo in Deutschland, Österreich, der Schweiz und Großbritannien

Heckl, Diana; Moormann, Jürgen - 2008 - 1. Aufl.

Persistent link: https://www.econbiz.de/10003697270

Prozessmanagement : Six Sigma - state of the art

Heckl, Diana; Moormann, Jürgen - In: Die Bank (2008) 6, pp. 40-44

Persistent link: https://www.econbiz.de/10003702589

Geschäftsprozessmanagement mit Six Sigma? : Versicherungsunternehmen verproben die Vorgehensmethodik Six Sigma, um ihre Geschäftsprozesse kontinuierlich zu verbessern

Heckl, Diana; Moormann, Jürgen - In: Versicherungswirtschaft : Magazin für Führungskräfte … 63 (2008) 1, pp. 12-14

Persistent link: https://www.econbiz.de/10003602258

Prozessmanagement: Six Sigma -- State of the Art - Die permanente Verbesserung der Leistungsfähigkeit ist eines der wichtigsten Themen der Finanzdienstleistungsbranche. Eine aktuel...

Heckl, Diana; Moormann, Jürgen - In: Die Bank : Zeitschrift für Bankpolitik und Praxis (2008) 6, pp. 40-45

Persistent link: https://www.econbiz.de/10008063411

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