1 An Introduction to Quality, Satisfaction, and Retention-Implications for the Automotive Industry -- 2 Linking … Satisfaction to Design-A Key to Success for Volvo -- 3 Improved Customer Satisfaction Is Volvo Priority -- 4 Design of Lines as a … Customer Satisfaction-A Case Study for Passenger Cars -- 6 Achieving Customer Satisfaction, Loyalty, and Retention Through …

' feedback on initial product configurations affects consumers' ultimate product designs and their satisfaction with these self …-designs, lower satisfaction with self-designed products, lower product usage frequency, and lower monetary product valuations. We … provide evidence that the negative influence of feedback on consumers' satisfaction with self-designed products is mediated by …