Customer Satisfaction-A Case Study for Passenger Cars -- 6 Achieving Customer Satisfaction, Loyalty, and Retention Through … Strategic Alignment -- 7 The Complex Relationship between Customer Satisfaction and Loyalty for Automobiles -- 8 Method Supplied … Loyalty -- 12 Customer Satisfaction and Customer Loyalty in the Automotive Industry-Results of an Empirical Study -- 13 …

links them to satisfaction and loyalty to derive implications for customer strategy development. The fourth article provides … Interaktionswahl quantitativ untersucht und mit der Kundenzufriedenheit sowie -loyalität verknüpft, um Implikationen für die …

' feedback on initial product configurations affects consumers' ultimate product designs and their satisfaction with these self …-designs, lower satisfaction with self-designed products, lower product usage frequency, and lower monetary product valuations. We … provide evidence that the negative influence of feedback on consumers' satisfaction with self-designed products is mediated by …