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Dienstleistungsqualität
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Juntunen, Jouni
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Managing service quality : MSQ ; an international journal
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Strategic outsourcing : an International journal
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Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships
Juga, Jari
;
Juntunen, Jouni
;
Grant, David B.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
6
,
pp. 496-510
Persistent link: https://www.econbiz.de/10008778634
Saved in:
2
Short-run vs long-run trade-offs in outsourcing relationships : impacts on loyalty and switching propensity
Juntunen, Jouni
;
Grant, David B.
;
Juga, Jari
- In:
Strategic outsourcing : an International journal
3
(
2010
)
3
,
pp. 211-225
Persistent link: https://www.econbiz.de/10008810152
Saved in:
3
Investigating brand equity of third-party service providers
Grant, David B.
;
Juntunen, Jouni
;
Juga, Jari
;
Juntunen, Mari
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 214-222
Persistent link: https://www.econbiz.de/10010391432
Saved in:
4
Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships
Juga, Jari
;
Juntunen, Jouni
;
Grant, David B.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
6
,
pp. 496-511
Persistent link: https://www.econbiz.de/10008723734
Saved in:
5
Short-run vs long-run trade-offs in outsourcing relationships : impacts on loyalty and switching propensity
Juntunen, Jouni
;
Grant, David B.
;
Juga, Jari
- In:
Strategic outsourcing : an International journal
3
(
2010
)
3
,
pp. 211-225
Persistent link: https://www.econbiz.de/10009890901
Saved in:
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