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Provide a framework to determine the key success factors of knowledge management based on ABC analysis : an empirical study in Iranian organisations
Apornak, Arash; Keramati, Abbas - In: International journal of management concepts and … 10 (2017) 3, pp. 282-300
Persistent link: https://www.econbiz.de/10011856448
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Customer relationship management activities in e-banking : the case of Iranian banks
Keramati, Abbas; Farshid, Mana; Salehi-Sangari, Esmail; … - In: International journal of electronic customer … 3 (2009) 3, pp. 207-235
Persistent link: https://www.econbiz.de/10003897763
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A process-oriented perspective on customer relationship management and organizational performance : an empirical investigation
Keramati, Abbas; Mehrabi, Hamed; Mojir, Navid - In: Industrial marketing management : the international … 39 (2010) 7, pp. 1170-1185
Persistent link: https://www.econbiz.de/10008668690
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Assessing the impact of information technology on firm performance using canonical correlation analysis
Keramati, Abbas; Behmanesh, Iman - In: International journal of business information systems : … 6 (2010) 4, pp. 497-513
Persistent link: https://www.econbiz.de/10008747683
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Customer relationship management and performance, a resource-based view of Iranian internet service industry
Keramati, Abbas; Mehrabi, Hamed; Mojir, Navid; … - In: International journal of electronic customer … 3 (2009) 2, pp. 103-120
Persistent link: https://www.econbiz.de/10003850192
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A combinative model of behavioural and technical factors affecting "Mobile"-payment services adoption : an empirical study
Keramati, Abbas; Taeb, Rose; Larijani, Arad Mousavi; … - In: The service industries journal 32 (2012) 9, pp. 1489-1504
Persistent link: https://www.econbiz.de/10009580108
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An artificial neural network-based DSS to prioritise information technology and its complementary investments in industrial firms
Keramati, Abbas; Mojir, Navid; Afhsri-Mofrad, Masoud; … - In: International journal of business information systems : … 9 (2012) 2, pp. 149-168
Persistent link: https://www.econbiz.de/10009503318
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The adoption of mobile payment : a descriptive study on Iranian customers
Keramati, Abbas; Taeb, Rose; Larijani, Arad Mousavi - In: International journal of electronic customer … 4 (2010) 3, pp. 264-279
Persistent link: https://www.econbiz.de/10008826196
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Improving business processes with business process modelling notation and business process execution language: an action research approach
Keramati, Abbas; Golian, Hamid Reza; Afshari-Mofrad, Masoud - In: International journal of business information systems : … 7 (2011) 4, pp. 458-476
Persistent link: https://www.econbiz.de/10009235103
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Identification of customer churn determinants using censored log file data in the Iranian mobile telecommunications service industry
Keramati, Abbas; Azadeh, Mohammad Ali; Mohammadi, Mehrdad; … - In: International journal of electronic customer … 5 (2011) 2, pp. 111-129
Persistent link: https://www.econbiz.de/10009297356