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Dienstleistungssektor
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Kunz, Werner H.
Machin, Stephen
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Blundell, Richard W.
243
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Blanchflower, David G.
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Oswald, Andrew J.
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Girma, Sourafel
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Disney, Richard
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Booth, Alison L.
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Walker, Ian
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Gregg, Paul
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Sloane, Peter J.
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Journal of service management
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A Research Agenda for Service Marketing
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Dienstleistungsmarketing
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Managing service quality : MSQ ; an international journal
1
Tendenzen im Dienstleistungsmarketing : vom Marketing zum Management ; [enthält Beiträge, die im Juni 2002 auf dem 9. Dienstleistungsmarketing-Workshop in Hagen präsentiert und diskutiert wurden]
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1
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
2
Living and working with service robots : a TCCM analysis and considerations for future research
De Keyser, Arne
;
Kunz, Werner H.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 165-196
Persistent link: https://www.econbiz.de/10012880722
Saved in:
3
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
4
Macht-, Kooperations- und Vertrauensprobleme in einer erweiterten Sichtweise von Dienstleistungsnetzwerken
Kantsperger, Roland
;
Kunz, Werner H.
- In:
Tendenzen im Dienstleistungsmarketing : vom Marketing …
,
(pp. 87-109)
.
2003
Persistent link: https://www.econbiz.de/10001888167
Saved in:
5
Macht in einer triadischen Sichtweise von Dienstleistungsnetzwerken : eine ökonomische Analyse
Kantsperger, Roland
;
Kunz, Werner H.
- In:
Dienstleistungsmarketing
,
(pp. 5-14)
.
2004
Persistent link: https://www.econbiz.de/10002208739
Saved in:
6
Intelligent automation, service robots, and AI : the service revolution is in full swing
Kunz, Werner H.
;
Wirtz, Jochen
;
Paluch, Stefanie
- In:
Contemporary Trends in Marketing : Problems, Processes …
,
(pp. 93-110)
.
2023
Persistent link: https://www.econbiz.de/10014338924
Saved in:
7
The influence of childhood engagement in the context of hospitality service failure evaluation
Papen, Marie-Christin
;
Siems, Florian
;
Kunz, Werner H.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 403-425
Persistent link: https://www.econbiz.de/10012201438
Saved in:
8
Toward a deeper understanding of service marketing : the past, the present, and the future
Kunz, Werner H.
;
Hogreve, Jens
- In:
International journal of research in marketing : IJRM ; …
28
(
2011
)
3
,
pp. 231-247
Persistent link: https://www.econbiz.de/10009376044
Saved in:
9
Knowledge dissemination in the global service marketing community
Lages, Christiana R.
;
Simões, Claudia M. N.
;
Fisk, …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 272-290
Persistent link: https://www.econbiz.de/10009769858
Saved in:
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