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Patronage in continually delivered business service contexts

Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: Journal of Business Research 60 (2007) 11, pp. 1144-1151

A conceptual model of customer evaluations of service provision in continually delivered business service contexts (CDBS) is presented and empirically tested in the third-party logistics (3PL) industry. The study demonstrates the importance of considering specific aspects of service provision,...

Persistent link: https://www.econbiz.de/10008565573

A framework of satisfaction for continually delivered business services

Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: The journal of business & industrial marketing 31 (2016) 1, pp. 112-122

Persistent link: https://www.econbiz.de/10011539353

Investigating the influence of velocity performance on satisfaction with third party logistics service

Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: Industrial marketing management : the international … 39 (2010) 4, pp. 640-649

Persistent link: https://www.econbiz.de/10003983996

The development of core retailer community functions

Arnold, Todd J.; Briggs, Elten; Landry, Timothy D.; … - In: Journal of marketing theory and practice 21 (2013) 3, pp. 243-255

Persistent link: https://www.econbiz.de/10009787450

Services' influence on minority portrayals in magazine advertising

Briggs, Elten; Landry, Timothy D.; Torres, Ivonne M. - In: The journal of services marketing 24 (2010) 2/3, pp. 209-218

Persistent link: https://www.econbiz.de/10003990926

Patronage in continually delivered business service contexts

Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: Journal of business research : JBR 60 (2007) 11, pp. 1144-1151

Persistent link: https://www.econbiz.de/10003560645

The development of core retailer community functions

Arnold, Todd J.; Briggs, Elten; Landry, Timothy D.; … - In: Journal of marketing theory and practice 21 (2013) 3, pp. 243-255

Persistent link: https://www.econbiz.de/10010184654

Patronage in continually delivered business service contexts

Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: Journal of business research : JBR 60 (2007) 11, pp. 1144-1151

Persistent link: https://www.econbiz.de/10007859702

Investigating the influence of velocity performance on satisfaction with third party logistics service

Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: Industrial marketing management : the international … 39 (2010) 4, pp. 640-650

Persistent link: https://www.econbiz.de/10008414631

Services' influence on minority portrayals in magazine advertising

Briggs, Elten; Landry, Timothy D.; Torres, Ivonne M. - In: The journal of services marketing 24 (2010) 3, pp. 209-219

Persistent link: https://www.econbiz.de/10008418645