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emotional. Through these motives and needs we identify a set of brand characteristics (e.g. level of differentiation) that play … that (i) brand characteristics play an important role in generating WOM, and (ii) that the impact of the characteristics … differs between offline conversations and online brand mentions. We also find that while the social and functional drivers are …
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We examine the role of store branded "private label" products in determining bargaining outcomes between retailers and manufacturers in the single-serve brew-at-home coffee category. Exploiting a novel setting in which the dominant, single-serve technology was protected by a patent that...
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This paper studies the marketing problem of a firm trying to obtain an attractive mix of customers by making customized offers. The firm values the average features of the acquired set of customers, makes decisions with uncertainty about whether and which customers will accept offers, is risk...
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