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Ramseook-Munhurrun, Prabha; Lukea-Bhiwajee, Soolakshna D.; … - In: International Journal of Management and Marketing Research 3 (2010) 1, pp. 37-50

The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper investigates how closely customer expectations of...

Persistent link: https://www.econbiz.de/10011205605

Employee perceptions of service quality in a call centre

Ramseook-Munhurrun, Prabha; Naidoo, Perunjodi; … - In: Managing service quality : MSQ ; an international journal 19 (2009) 5, pp. 541-557

Persistent link: https://www.econbiz.de/10009525069

Service quality in the public service

Ramseook-Munhurrun, Prabha; Lukea-Bhiwajee, Soolakshna D.; … - In: International journal of management and marketing … 3 (2010) 1, pp. 37-50

Persistent link: https://www.econbiz.de/10003950984

Employee perceptions of service quality in a call centre

Ramseook-Munhurrun, Prabha; Naidoo, Perunjodi; … - In: Managing service quality : MSQ ; an international journal 19 (2009) 5, pp. 541-557

Persistent link: https://www.econbiz.de/10008316359

Service quality in the public service

Ramseook-Munhurrun, Prabha; Lukea-Bhiwajee, Soolakshna D.; … - In: International journal of management and marketing … 3 (2010) 1, pp. 37-50

Persistent link: https://www.econbiz.de/10009896965