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Using mindsets to boost health : how construal level and goal pursuit shape health message effectiveness on cessation behaviors
Herter, Márcia Maurer; Borges, Adilson; Pinto, Diego Costa - In: European journal of marketing 56 (2022) 12, pp. 3197-3226
Persistent link: https://www.econbiz.de/10013457425
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The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y.; Mattila, Anna S. - In: International journal of hospitality management 94 (2021), pp. 1-21
Persistent link: https://www.econbiz.de/10012495116
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The relationship of sales and marketing expenses to hotel performance in the United States
O'Neill, John; Hanson, Bjorn; Mattila, Anna S. - In: Cornell hospitality quarterly : CQ 49 (2008) 4, pp. 355-363
Persistent link: https://www.econbiz.de/10003774190
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Perceived controllability and service expectations : influences on customer reactions following service failure
Choi, Sunmee; Mattila, Anna S. - In: Journal of business research : JBR 61 (2008) 1, pp. 24-30
Persistent link: https://www.econbiz.de/10003595227
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A branding model for web search engines
Zhang, Lu; Jansen, Bernard J.; Mattila, Anna S. - In: International journal of internet marketing and … 7 (2012) 3, pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
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Silent voices : nonbehavioral reactions to service failures
Ro, Heejung; Mattila, Anna S. - In: Services marketing quarterly 36 (2015) 2, pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
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Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing; Mattila, Anna S. - In: International journal of hospitality management 49 (2015), pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
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Improving service management in budget hotels
Peng, Jianping; Zhao, Xinyuan; Mattila, Anna S. - In: International journal of hospitality management 49 (2015), pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
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How does social distance impact customers' complaint intentions? : a cross-cultural examination
Fan, Alei; Mattila, Anna S.; Zhao, Xinyuan - In: International journal of hospitality management 47 (2015), pp. 25-34
Persistent link: https://www.econbiz.de/10011312551
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The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 37 (2013) 1, pp. 77-99
Persistent link: https://www.econbiz.de/10009772548