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Beziehungsmarketing
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38
Consumer behaviour
31
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Customer satisfaction
20
Kundenzufriedenheit
20
Dienstleistungsqualität
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Mattila, Anna S.
Bruhn, Manfred
124
Homburg, Christian
110
Kumar, V.
82
Huber, Frank
62
Verhoef, Peter C.
57
Han, Heesup
54
Piller, Frank T.
53
Gereffi, Gary
52
Grönroos, Christian
52
Hollebeek, Linda D.
52
Pietrobelli, Carlo
52
Rundle-Thiele, Sharyn
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Reichwald, Ralf
50
Herrmann, Andreas
49
Bauer, Hans H.
47
Stauss, Bernd
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Kotler, Philip
43
Krafft, Manfred
43
Gil Saura, Irene
42
Palmatier, Robert W.
42
Swinnen, Johan F. M.
41
Kleinaltenkamp, Michael
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Kubacki, Krzysztof
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Wildemann, Horst
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Thaichon, Park
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Wiedmann, Klaus-Peter
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Eggert, Andreas
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Reinartz, Werner J.
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Stock-Homburg, Ruth
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Svensson, Göran
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Swoboda, Bernhard
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Antràs, Pol
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Lindgreen, Adam
34
Rabellotti, Roberta
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Vargo, Stephen L.
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Hippner, Hajo
33
Mittal, Vikas
33
Smith, Alan D.
33
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International journal of hospitality management
10
The journal of services marketing
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of business research : JBR
3
Journal of hospitality marketing & management
3
Cornell hospitality quarterly : CQ
2
Journal of service research
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Services marketing quarterly
2
European journal of marketing
1
Handbook of hospitality marketing management
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International journal of internet marketing and advertising : IJIMA
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ECONIS (ZBW)
40
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1
Using mindsets to boost health : how construal level and goal pursuit shape health message effectiveness on cessation behaviors
Herter, Márcia Maurer
;
Borges, Adilson
;
Pinto, Diego Costa
- In:
European journal of marketing
56
(
2022
)
12
,
pp. 3197-3226
Persistent link: https://www.econbiz.de/10013457425
Saved in:
2
The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012495116
Saved in:
3
The relationship of sales and marketing expenses to hotel performance in the United States
O'Neill, John
;
Hanson, Bjorn
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
49
(
2008
)
4
,
pp. 355-363
Persistent link: https://www.econbiz.de/10003774190
Saved in:
4
Perceived controllability and service expectations : influences on customer reactions following service failure
Choi, Sunmee
;
Mattila, Anna S.
- In:
Journal of business research : JBR
61
(
2008
)
1
,
pp. 24-30
Persistent link: https://www.econbiz.de/10003595227
Saved in:
5
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
6
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
Saved in:
7
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
8
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
9
How does social distance impact customers' complaint intentions? : a cross-cultural examination
Fan, Alei
;
Mattila, Anna S.
;
Zhao, Xinyuan
- In:
International journal of hospitality management
47
(
2015
),
pp. 25-34
Persistent link: https://www.econbiz.de/10011312551
Saved in:
10
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
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