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~person:"Mattila, Anna S."
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Consumer behaviour
105
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98
Customer satisfaction
41
Kundenzufriedenheit
37
Beziehungsmarketing
35
Relationship marketing
35
Dienstleistungsqualität
33
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Beschwerdemanagement
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Complaint management
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Mattila, Anna S.
Ours, Jan C. van
252
Nijkamp, Peter
248
Grip, Andries de
145
Han, Heesup
136
Lindeboom, Maarten
134
Rietveld, Piet
129
Belk, Russell W.
114
Hartog, Joop
114
Oosterbeek, Hessel
111
Soest, Arthur van
108
Huber, Frank
106
Kapteyn, Arie
106
Phau, Ian
106
Alessie, Rob
103
Grunert, Klaus G.
102
Bauer, Hans H.
99
Franses, Philip Hans
99
Berg, Gerard J. van den
96
Cörvers, Frank
95
Fouarge, Didier
95
Homburg, Christian
95
van Ours, Jan C.
93
Butter, Frank A. G. den
92
Klaauw, Bas van der
90
Euwals, Rob
89
Herrmann, Andreas
89
Thurik, Adriaan R.
89
Lusk, Jayson L.
85
Pfann, Gerard A.
85
Wiedmann, Klaus-Peter
85
Usman, Osly
84
Foxall, Gordon R.
83
Rouwendal, Jan
83
Gierl, Heribert
81
Grewal, Dhruv
81
Khare, Arpita
81
Koning, Pierre
80
Weel, Bas ter
80
Gradus, Raymond
77
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International journal of hospitality management
29
Journal of business research : JBR
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
The journal of services marketing
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
Journal of Services Marketing
6
Journal of hospitality marketing & management
6
Cornell hospitality quarterly : CQ
5
The Cornell hospitality quarterly
5
International journal of contemporary hospitality management
4
Journal of service management
4
Journal of travel and tourism marketing
4
Journal of Service Management
3
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Services marketing quarterly
2
European journal of marketing
1
Handbook of hospitality marketing management
1
International journal of internet marketing and advertising : IJIMA
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of global marketing
1
Journal of marketing theory and practice
1
Journal of retailing
1
Marketing intelligence & planning
1
The journal of product & brand management
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ECONIS (ZBW)
111
Other ZBW resources
9
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The effects of promotion framing on consumers' price perceptions : the moderating role of a personal sense of power
Choi, Choongbeom
;
Mattila, Anna S.
- In:
Journal of service management
25
(
2014
)
1
,
pp. 149-160
Persistent link: https://www.econbiz.de/10010260073
Saved in:
2
How rational thinking style affects sales promotion effectiveness
Yang, Bi
;
Mattila, Anna S.
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012146209
Saved in:
3
Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
Saved in:
4
The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin
;
Mattila, Anna S.
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 432-436
Persistent link: https://www.econbiz.de/10003983146
Saved in:
5
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
6
The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
7
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
8
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
9
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
10
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
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