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~person:"Mattila, Anna S."
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Consumer behaviour
97
Konsumentenverhalten
97
Customer satisfaction
37
Kundenzufriedenheit
37
Beziehungsmarketing
34
Relationship marketing
34
Dienstleistungsqualität
33
Service quality
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Beschwerdemanagement
22
Complaint management
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Gastronomie
18
Restaurant industry
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Corporate Social Responsibility
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Emotion
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Mattila, Anna S.
Esch, Franz-Rudolf
170
Huber, Frank
164
Burmann, Christoph
162
Oswald, Andrew J.
161
Bauer, Hans H.
146
Han, Heesup
136
Homburg, Christian
134
Clark, Andrew E.
133
Bruhn, Manfred
125
Stutzer, Alois
120
Belk, Russell W.
116
Wiedmann, Klaus-Peter
110
Herrmann, Andreas
109
Spiller, Achim
109
Frey, Bruno S.
108
Grunert, Klaus G.
105
Gierl, Heribert
104
Grewal, Dhruv
104
Ahlert, Dieter
102
Blanchflower, David G.
102
Swoboda, Bernhard
101
Phau, Ian
99
Baumgarth, Carsten
97
Meffert, Heribert
97
Sheth, Jagdish N.
97
Powdthavee, Nattavudh
93
Melewar, T. C.
91
Lusk, Jayson L.
86
Welsch, Heinz
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Verhoef, Peter C.
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Usman, Osly
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Loureiro, Sandra Maria Correia
83
Helliwell, John F.
81
Khare, Arpita
80
Keller, Kevin Lane
78
Dwivedi, Yogesh Kumar
76
Rajagopal
76
Tomczak, Torsten
76
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International journal of hospitality management
29
Journal of business research : JBR
9
The journal of services marketing
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
Journal of hospitality marketing & management
6
Cornell hospitality quarterly : CQ
5
The Cornell hospitality quarterly
5
International journal of contemporary hospitality management
4
Journal of service management
4
Journal of travel and tourism marketing
4
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Services marketing quarterly
2
Tourism management : research, policies, practice
2
Electronic commerce research
1
European journal of marketing
1
Handbook of hospitality marketing management
1
International journal of internet marketing and advertising : IJIMA
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of global marketing
1
Journal of marketing theory and practice
1
Journal of retailing
1
Marketing intelligence & planning
1
The evolution of brands : from signals of quality to storehouses of trust
1
The journal of product & brand management
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ECONIS (ZBW)
113
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1
The effect of
assortment
pricing on choice and
satisfaction
: the moderating role of consumer characteristics
Choi, Choongbeom
;
Mattila, Anna S.
;
Upneja, Arun
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
1
,
pp. 6-14
Persistent link: https://www.econbiz.de/10011925100
Saved in:
2
Does crowdsourcing necessarily lead to
brand
engagement? : the role of crowdsourcing cues and relationship norms on customer-
brand
relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
3
Retail
crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
4
Do affluent customers care when luxury brands go mass? : the role of product type and status seeking on luxury
brand
attitude
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 526-543
Persistent link: https://www.econbiz.de/10010387392
Saved in:
5
Generation influences perceived coolness but not favorable attitudes toward cool hotel brands
Chen, Feier
;
Quadri-Felitti, Donna
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
64
(
2023
)
1
,
pp. 95-103
Persistent link: https://www.econbiz.de/10014229652
Saved in:
6
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
7
How rational thinking style affects sales promotion effectiveness
Yang, Bi
;
Mattila, Anna S.
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012146209
Saved in:
8
The effects of promotion framing on consumers' price perceptions : the moderating role of a personal sense of power
Choi, Choongbeom
;
Mattila, Anna S.
- In:
Journal of service management
25
(
2014
)
1
,
pp. 149-160
Persistent link: https://www.econbiz.de/10010260073
Saved in:
9
A re-examination of the generalizability of the Aaker
brand
personality measurement framework
Austin, Jon R.
;
Siguaw, Judy A.
;
Mattila, Anna S.
-
2009
Persistent link: https://www.econbiz.de/10003784573
Saved in:
10
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
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