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~person:"Mattila, Anna S."
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Consumer behaviour
97
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97
Beziehungsmarketing
37
Customer satisfaction
37
Kundenzufriedenheit
37
Relationship marketing
37
Dienstleistungsqualität
34
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Beschwerdemanagement
22
Complaint management
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Mattila, Anna S.
Homburg, Christian
188
Bruhn, Manfred
148
Huber, Frank
134
Han, Heesup
133
Bauer, Hans H.
131
Herrmann, Andreas
118
Belk, Russell W.
116
Grewal, Dhruv
110
Wiedmann, Klaus-Peter
108
Kumar, V.
105
Sheth, Jagdish N.
104
Spiller, Achim
103
Grunert, Klaus G.
102
Verhoef, Peter C.
98
Swoboda, Bernhard
95
Gierl, Heribert
89
Phau, Ian
88
Lusk, Jayson L.
85
Usman, Osly
84
Khare, Arpita
81
Dwivedi, Yogesh Kumar
77
Walsh, Gianfranco
76
Loureiro, Sandra Maria Correia
75
Woodside, Arch G.
75
Foxall, Gordon R.
73
Bagozzi, Richard P.
71
Rudolph, Thomas
71
Thaichon, Park
71
Sharma, Piyush
70
Svensson, Göran
70
Hollebeek, Linda D.
68
Mittal, Vikas
68
Schramm-Klein, Hanna
68
Septianto, Felix
68
Jang, Soocheong
66
Nayga, Rodolfo M.
66
Stavins, Joanna
66
Wansink, Brian
66
Krafft, Manfred
65
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International journal of hospitality management
30
Journal of business research : JBR
10
The journal of services marketing
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
Cornell hospitality quarterly : CQ
6
Journal of hospitality marketing & management
6
The Cornell hospitality quarterly
5
International journal of contemporary hospitality management
4
Journal of service management
4
Journal of travel and tourism marketing
4
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Services marketing quarterly
2
Tourism management : research, policies, practice
2
European journal of marketing
1
Handbook of hospitality marketing management
1
International journal of internet marketing and advertising : IJIMA
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of global marketing
1
Journal of marketing theory and practice
1
Journal of retailing
1
Marketing intelligence & planning
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The journal of product & brand management
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ECONIS (ZBW)
114
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1
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
2
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
3
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
4
Investigating the impact of surprise rewards on consumer responses
Wu, Luorong
;
Mattila, Anna S.
;
Hanks, Lydia
- In:
International journal of hospitality management
50
(
2015
),
pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
Saved in:
5
Spillover effects of status demotion on customer reactions to loyalty reward promotions : the role of need for status and exclusivity
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
8
,
pp. 1302-1316
Persistent link: https://www.econbiz.de/10012150517
Saved in:
6
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
7
The impact of customer loyalty and restaurant sanitation grades on revisit intention and the importance of narrative information : the case of New York restaurant sanitation gradin...
Kim, Kyungmin
;
Yang, Hyunjoo
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 275-284
Persistent link: https://www.econbiz.de/10011912819
Saved in:
8
Is it my luck or loyalty? : the role of culture on customer preferences for loyalty reward types
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
6
,
pp. 769-778
Persistent link: https://www.econbiz.de/10011927138
Saved in:
9
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
10
Does a surprise strategy need words? : the effect of explanations for a surprise strategy on customer delight and expectations
Kim, Kyungmin
;
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10010127939
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