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Consumer behaviour
44
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Mattila, Anna S.
Han, Heesup
146
Homburg, Christian
141
Bruhn, Manfred
128
Nijkamp, Peter
118
Pechlaner, Harald
85
Kumar, V.
84
Song, Haiyan
84
Brida, Juan Gabriel
78
Huber, Frank
77
Law, Chun Hung Roberts
76
Kozak, Metin
66
Smeral, Egon
66
Verhoef, Peter C.
62
Herrmann, Andreas
61
Li, Gang
61
Bauer, Hans H.
60
Wong, IpKin Anthony
60
McAleer, Michael
59
Hall, Colin Michael
58
Law, Rob
57
Scott, Noel
57
Svensson, Göran
57
Dwyer, Larry M.
56
Tisdell, Clement A.
56
Buhalis, Dimitrios
55
Okumus, Fevzi
54
Stauss, Bernd
54
Bieger, Thomas
53
Gil Saura, Irene
53
Hollebeek, Linda D.
53
Mittal, Vikas
51
Chang, Chia-Lin
50
Huang, Songshan
50
Ryan, Chris
50
Zhang, Anming
50
Aksoy, Lerzan
49
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49
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International journal of hospitality management
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
The journal of services marketing
7
Cornell hospitality quarterly : CQ
4
Journal of business research : JBR
4
Journal of hospitality marketing & management
4
Journal of travel and tourism marketing
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of Service Management
2
Journal of Services Marketing
2
Journal of service management
2
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2
Services marketing quarterly
2
Handbook of hospitality marketing management
1
International journal of internet marketing and advertising : IJIMA
1
Journal of global marketing
1
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1
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Marketing intelligence & planning
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ECONIS (ZBW)
61
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1
Spillover effects of status demotion on customer reactions to
loyalty
reward promotions : the role of need for status and exclusivity
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
8
,
pp. 1302-1316
Persistent link: https://www.econbiz.de/10012150517
Saved in:
2
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
3
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
4
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
5
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
6
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
7
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
8
Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 819-841
Persistent link: https://www.econbiz.de/10008749958
Saved in:
9
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
10
Customer satisfaction, service failure and service recovery
Mattila, Anna S.
;
Ro, Heejung
- In:
Handbook of hospitality marketing management
,
(pp. 296-323)
.
2008
Persistent link: https://www.econbiz.de/10003804371
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