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~person:"Mattila, Anna S."
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Consumer behaviour
105
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Customer satisfaction
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Mattila, Anna S.
Han, Heesup
131
Belk, Russell W.
114
Grunert, Klaus G.
102
Phau, Ian
101
Huber, Frank
93
Herrmann, Andreas
87
Lusk, Jayson L.
86
Foxall, Gordon R.
83
Dwivedi, Yogesh Kumar
82
Wiedmann, Klaus-Peter
81
Bauer, Hans H.
80
Falk, Armin
80
Gierl, Heribert
79
Khare, Arpita
79
Usman, Osly
78
Sheth, Jagdish N.
76
Grewal, Dhruv
72
Bagozzi, Richard P.
69
Nayga, Rodolfo M.
69
Septianto, Felix
69
Agarwal, Sumit
68
Loureiro, Sandra Maria Correia
68
Laroche, Michel
66
Menkhoff, Lukas
66
Stavins, Joanna
66
Wansink, Brian
65
Speece, Mark
64
Bruwer, Johan
62
Paul, Justin
60
Townsend, Robert M.
60
Verhoef, Peter C.
59
Walsh, Gianfranco
59
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58
Warr, Peter George
58
Jang, Soocheong
57
Pelsmacker, Patrick de
57
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56
Janssen, Maarten C. W.
56
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International journal of hospitality management
25
Journal of business research : JBR
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
The journal of services marketing
7
Journal of Services Marketing
6
Cornell hospitality quarterly : CQ
5
International journal of contemporary hospitality management
5
Journal of hospitality marketing & management
5
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4
The Cornell hospitality quarterly
4
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2
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2
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1
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ECONIS (ZBW)
100
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Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh
;
Pinto, Diego Costa
;
Cruz-Jesus, Frederico
; …
- In:
Journal of business research : JBR
151
(
2022
),
pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
Saved in:
2
The role of self-service technologies in restoring justice
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung Cheyenne
- In:
Journal of business research : JBR
64
(
2011
)
4
,
pp. 348-355
Persistent link: https://www.econbiz.de/10008859035
Saved in:
3
Perceived fairness of price differences across channels : the moderating role of price frame and norm perceptions
Choi, Sunmee
;
Mattila, Anna S.
- In:
Journal of marketing theory and practice
17
(
2009
)
1
,
pp. 37-47
Persistent link: https://www.econbiz.de/10003793483
Saved in:
4
Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
Saved in:
5
Organizational learning from customer feedback received by service employees : a social capital perspective
Wirtz, Jochen
;
Tambyah, Siok Kuan
;
Mattila, Anna S.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 363-387
Persistent link: https://www.econbiz.de/10003993797
Saved in:
6
The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin
;
Mattila, Anna S.
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 432-436
Persistent link: https://www.econbiz.de/10003983146
Saved in:
7
Time styles and waiting in crowded service environments
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of travel and tourism marketing
29
(
2012
)
3/4
,
pp. 327-334
Persistent link: https://www.econbiz.de/10009571560
Saved in:
8
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
9
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
Saved in:
10
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
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