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~person:"Mattila, Anna S."
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Consumer behaviour
96
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96
Beziehungsmarketing
29
Relationship marketing
29
Customer satisfaction
24
Dienstleistungsqualität
24
Kundenzufriedenheit
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Complaint management
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Mattila, Anna S.
Han, Heesup
126
Belk, Russell W.
114
Weber, Michael
105
Bloom, Nicholas
104
Davis, Steven J.
103
Grunert, Klaus G.
100
Huber, Frank
96
Humphreys, Brad R.
88
Lusk, Jayson L.
88
Phau, Ian
87
Usman, Osly
86
Wiedmann, Klaus-Peter
83
Bauer, Hans H.
82
Bagozzi, Richard P.
80
Gierl, Heribert
80
Sutter, Matthias
80
Aksoy, Cevat Giray
79
Sheth, Jagdish N.
78
Herrmann, Andreas
77
Ratten, Vanessa
77
Dwivedi, Yogesh Kumar
76
Gorodnichenko, Yuriy
75
Agarwal, Sumit
73
Fairlie, Robert W.
73
Foxall, Gordon R.
73
Nayga, Rodolfo M.
73
Septianto, Felix
72
Loureiro, Sandra Maria Correia
71
Grewal, Dhruv
69
Khare, Arpita
69
Lechner, Michael
69
Nufer, Gerd
67
Brodeur, Abel
66
Coibion, Olivier
66
Stavins, Joanna
65
Wansink, Brian
65
Paul, Justin
63
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62
Ruiz Estrada, Mario Arturo
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International journal of hospitality management
28
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
The journal of services marketing
7
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of service management
4
The Cornell hospitality quarterly
4
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2
Journal of revenue and pricing management
2
Journal of service research
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Journal of service research : JSR
2
Journal of travel and tourism marketing
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Services marketing quarterly
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European journal of marketing
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International journal of revenue management : IJRM
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Journal of business ethics : JOBE
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Journal of financial services marketing : JFSM
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ECONIS (ZBW)
100
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1
Feelings of uncertainty and powerlessness from Covid-19 : implications for advertising appeals in the restaurant industry
Yang, Bi
;
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820054
Saved in:
2
Appreciation vs. apology : when and why does face covering requirement increase revisit intention?
Luo, Anqi
;
Ye, Tian
;
Xue, Xunyue
;
Mattila, Anna S.
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012665924
Saved in:
3
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
4
Investigating the impact of surprise rewards on consumer responses
Wu, Luorong
;
Mattila, Anna S.
;
Hanks, Lydia
- In:
International journal of hospitality management
50
(
2015
),
pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
Saved in:
5
The impact of fellow consumers’ presence, appeal type, and action observability on consumers’ donation behaviors
Wu, Luorong
;
Gao, Yixing
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
2
,
pp. 203-213
Persistent link: https://www.econbiz.de/10011731140
Saved in:
6
Selling painful yet pleasurable service offerings : an examination of hedonic appeals
Liu, Qing
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 336-352
Persistent link: https://www.econbiz.de/10011916517
Saved in:
7
The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin
;
Mattila, Anna S.
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 432-436
Persistent link: https://www.econbiz.de/10003983146
Saved in:
8
The impact of gender and prepurchase mood on consumer guilt after a travel purchase
Hanks, Lydia
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
5
,
pp. 625-637
Persistent link: https://www.econbiz.de/10010400548
Saved in:
9
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
10
Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
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