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~person:"Mattila, Anna S."
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Consumer behaviour
105
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Customer satisfaction
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Mattila, Anna S.
Esch, Franz-Rudolf
167
Burmann, Christoph
160
Huber, Frank
153
Franses, Philip Hans
138
Han, Heesup
122
Bauer, Hans H.
119
Belk, Russell W.
117
Herrmann, Andreas
113
Phau, Ian
110
Grunert, Klaus G.
103
Wiedmann, Klaus-Peter
100
Bruhn, Manfred
98
Gierl, Heribert
98
Baumgarth, Carsten
97
Levy, Daniel
94
Rajagopal
91
Melewar, T. C.
86
Lusk, Jayson L.
85
Sheth, Jagdish N.
85
Meffert, Heribert
84
Foxall, Gordon R.
83
Verhoef, Peter C.
81
Khare, Arpita
80
Keller, Kevin Lane
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Loureiro, Sandra Maria Correia
78
Usman, Osly
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Hildebrandt, Lutz
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Chintagunta, Pradeep K.
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Ha Nam Khanh, Giao
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Bagozzi, Richard P.
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Wansink, Brian
73
Grewal, Dhruv
72
Volle, Pierre
72
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71
Laroche, Michel
70
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70
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International journal of hospitality management
25
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
The journal of services marketing
7
Journal of Services Marketing
6
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of service management
4
The Cornell hospitality quarterly
4
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2
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2
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2
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2
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2
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2
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1
European journal of marketing
1
International journal of internet marketing and advertising : IJIMA
1
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1
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1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
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1
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1
Marketing intelligence & planning
1
The evolution of brands : from signals of quality to storehouses of trust
1
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ECONIS (ZBW)
101
Other ZBW resources
7
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1
Do affluent customers care when luxury brands go mass? : the role of product type and status seeking on luxury
brand
attitude
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 526-543
Persistent link: https://www.econbiz.de/10010387392
Saved in:
2
Does crowdsourcing necessarily lead to
brand
engagement? : the role of crowdsourcing cues and relationship norms on customer-
brand
relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
3
Generation influences perceived coolness but not favorable attitudes toward cool hotel brands
Chen, Feier
;
Quadri-Felitti, Donna
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
64
(
2023
)
1
,
pp. 95-103
Persistent link: https://www.econbiz.de/10014229652
Saved in:
4
A re-examination of the generalizability of the Aaker
brand
personality measurement framework
Austin, Jon R.
;
Siguaw, Judy A.
;
Mattila, Anna S.
-
2009
Persistent link: https://www.econbiz.de/10003784573
Saved in:
5
Love is in the menu : leveraging healthy restaurant brands with handwritten typeface
Liu, Qing
;
Choi, Sungwoo
;
Mattila, Anna S.
- In:
Journal of business research : JBR
98
(
2019
),
pp. 289-298
Persistent link: https://www.econbiz.de/10012007243
Saved in:
6
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
7
User reactions to search engines logos : investigating
brand
knowledge of web search engines
Jansen, Bernhard J.
;
Zhang, Lu
;
Mattila, Anna S.
- In:
Electronic commerce research
12
(
2012
)
4
,
pp. 428-454
Persistent link: https://www.econbiz.de/10009675706
Saved in:
8
Perceived fairness of price differences across channels : the moderating role of price frame and norm perceptions
Choi, Sunmee
;
Mattila, Anna S.
- In:
Journal of marketing theory and practice
17
(
2009
)
1
,
pp. 37-47
Persistent link: https://www.econbiz.de/10003793483
Saved in:
9
Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
Saved in:
10
Organizational learning from customer feedback received by service employees : a social capital perspective
Wirtz, Jochen
;
Tambyah, Siok Kuan
;
Mattila, Anna S.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 363-387
Persistent link: https://www.econbiz.de/10003993797
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