//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"McColl-Kennedy, Janet R."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The Impact of a Customer Servi...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
29
Dienstleistungsqualität
28
Consumer behaviour
16
Customer satisfaction
16
Konsumentenverhalten
16
Kundenzufriedenheit
16
Relationship marketing
16
Beziehungsmarketing
15
Beschwerdemanagement
8
Complaint management
8
Health care
8
Betriebliche Wertschöpfung
7
Customer service
7
Gesundheitsversorgung
7
Kundenservice
7
Value creation
7
Customer experience
6
Dienstleistungssektor
6
Gesundheitswesen
6
Health care system
6
Service industry
6
Customer value
5
Emotion
5
Kundenwert
5
Customer integration
4
Dienstleistung
4
Kundenintegration
4
Lebensqualität
4
Quality of life
4
Satisfaction
4
Services
4
Well-being
4
Zufriedenheit
4
Service innovation
3
Value co-creation
3
customer experience
3
Co-creation
2
Cultural identity
2
Dienstleistungsmarketing
2
Gesundheit
2
more ...
less ...
Online availability
All
Undetermined
14
Free
3
Type of publication
All
Article
30
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
29
Aufsatz in Zeitschrift
29
Language
All
English
30
Undetermined
1
Author
All
McColl-Kennedy, Janet R.
Han, Heesup
78
Siciliani, Luigi
73
Bruhn, Manfred
71
Homburg, Christian
64
Mattila, Anna S.
59
Propper, Carol
52
Straume, Odd Rune
49
Prybutok, Victor R.
46
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Mittal, Vikas
41
Svensson, Göran
41
Shahin, Arash
40
Aksoy, Lerzan
37
Gil Saura, Irene
36
Usman, Osly
36
Gravelle, Hugh
35
Gustafsson, Anders
35
Prentice, Catherine
35
Stauss, Bernd
35
Brekke, Kurt R.
34
Bauer, Hans H.
31
Sharma, Piyush
31
Wong, IpKin Anthony
31
Huber, Frank
30
Ringle, Christian M.
30
Söderlund, Magnus
30
Edvardsson, Bo
29
Hyun, Sunghyup Sean
29
Pathak, Parag A.
29
Sparks, Beverley
29
Wirtz, Jochen
29
Hanushek, Eric A.
28
Jang, Soocheong
28
Staiger, Douglas
28
Prayag, Girish
27
Rockoff, Jonah E.
27
Figlio, David N.
26
Matzler, Kurt
26
more ...
less ...
Published in...
All
Journal of service research : JSR
5
Journal of business research : JBR
4
Journal of service management
4
The journal of services marketing
4
Journal of retailing
2
Journal of service research
2
Business horizons
1
California management review
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of consumer studies
1
International journal of hospitality management
1
Journal of marketing management : MM
1
Journal of the Academy of Marketing Science
1
more ...
less ...
Source
All
ECONIS (ZBW)
30
BASE
1
Showing
1
-
10
of
31
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Saved in:
3
Customer rage : triggers, tipping points, and take-outs
Patterson, Paul G.
;
McColl-Kennedy, Janet R.
;
Smith, Amy K.
- In:
California management review
52
(
2009/10
)
1
,
pp. 6-28
Persistent link: https://www.econbiz.de/10003960175
Saved in:
4
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
5
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
6
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
7
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
8
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
9
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
10
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->