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Customer Satisfaction for Financial Services : The Role of Products, Services, and Information Technology

Krishnan, Mayuram S. - 2009

In this paper, we study the drivers of customer satisfaction for financial services. We discuss a full Bayesian analysis based on data collected from customers of a leading financial services company. Our approach allows us to explicitly accommodate missing data and enables quantitative...

Persistent link: https://www.econbiz.de/10012722257

Customer Satisfaction for Financial Services: The Role of Products, Services, and Information Technology

Krishnan, M. S.; Ramaswamy, Venkatram; Meyer, Mary C.; … - In: Management Science 45 (1999) 9, pp. 1194-1209

Persistent link: https://www.econbiz.de/10009214701

Software product assessment based on customer inputs: metrics and managerial implications

Damien, Paul; Krishnan, Mayuram S.; Meyer, Mary C.; … - In: International journal of services and operations management 1 (2005) 1, pp. 44-55

Persistent link: https://www.econbiz.de/10006015421

Customer Satisfaction for Financial Services: The Role of Products, Services, and Information Technology

Krishnan, M.S.; Ramaswamy, Venkatram; Meyer, Mary C.; … - In: Management science : journal of the Institute for … 45 (1999) 9, pp. 1194-1209

Persistent link: https://www.econbiz.de/10006096508

Customer Satisfaction for Financial Services: The Role of Products, Services, and Information Technology

Krishnan, M.S.; Ramaswamy, Venkatram; Meyer, Mary C.; … - In: Management science : journal of the Institute for … 45 (1999) 9, pp. 1194-1209

Persistent link: https://www.econbiz.de/10006096515

Customer Satisfaction for Financial Services: The Role of Products, Services, and Information Technology

Krishnan, M.S.; Ramaswamy, Venkatram; Meyer, Mary C.; … - In: Management science : journal of the Institute for … 45 (1999) 9, pp. 1194-1209

Persistent link: https://www.econbiz.de/10006096522