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The impacts of affective and cognitive social conflict in business-to-business buyer-seller relationships : a comparison of new versus ongoing buyer-seller relationships
Plank, Richard E.; Reid, David A.; Newell, Stephen J. - In: Journal of business-to-business marketing 14 (2007) 2, pp. 41-72
Persistent link: https://www.econbiz.de/10003483688
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The effect of personal relationship and consultative task behaviors on buyer perceptions of salesperson trust, expertise, and loyalty
Newell, Stephen J.; Belonax, Joseph J.; McCardle, Michael W. - In: Journal of marketing theory and practice 19 (2011) 3, pp. 307-316
Persistent link: https://www.econbiz.de/10009243283
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The effect of social conflict on relationship loyalty in business markets
Plank, Richard E.; Newell, Stephen J. - In: Industrial marketing management : the international … 36 (2007) 1, pp. 59-67
Persistent link: https://www.econbiz.de/10007392178
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The effect of personal relationship and consultative task behaviors on buyer perceptions of salesperson trust, expertise, and loyalty
Newell, Stephen J.; Belonax, Joseph J.; McCardle, Michael W. - In: Journal of marketing theory and practice 19 (2011) 3, pp. 307-316
Persistent link: https://www.econbiz.de/10009884981