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The role of listening in e-contact center customer relationship management

Park, Jungkun; Chung, Te-Lin Doreen; Gunn, Frances; … - In: The journal of services marketing 29 (2015) 1, pp. 49-58

Persistent link: https://www.econbiz.de/10010531129

Social perspectives of e-contact center for loyalty building

Park, Jungkun; Chung, HoEun; Rutherford, Brian - In: Journal of business research : JBR 64 (2011) 1, pp. 34-38

Persistent link: https://www.econbiz.de/10008806357

The way to generate customer citizenship behavior with customer experience

Le, Hoang T. P. M.; Kim, Dongyoup; Park, Jungkun - In: Journal of retailing and consumer services 76 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10014460861

Effects of augmented reality technology characteristics on customer citizenship behavior

Gong, Taeshik; Park, Jungkun - In: Journal of retailing and consumer services 75 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014371721

Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context

Hyun, Hyowon; Hong, EunPyo; Ahn, Jiseon; Park, Jungkun - In: Journal of travel and tourism marketing 41 (2024) 1, pp. 35-50

Persistent link: https://www.econbiz.de/10014513607

Impacts of cruise industry corporate social responsibility reputation on customers' loyalty : mediating role of trust and identification

Ahn, Jiseon; Shamim, Amjad; Park, Jungkun - In: International journal of hospitality management 92 (2021), pp. 1-9

Persistent link: https://www.econbiz.de/10012425029

Effects of customer personal characteristics on the satisfaction-loyalty link : a multi-method approach

Lee, Aejoo; Back, Ki-Joon; Park, Jungkun - In: Service business 11 (2017) 2, pp. 279-297

Persistent link: https://www.econbiz.de/10011732366

Emotion and trust in virtual service assistant design for effective service recovery

Le, Hoang T. P. M.; Park, Jungkun; Lee, Sangwoo - In: Journal of retailing and consumer services 74 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014364045

The effect of customer ethnocentrism and customer participation on global brand attitude : the perspective of Chinese customer

Hong, EunPyo; Park, Jungkun; Pensri Jaroenwanit; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014240277

What leads customers to stay with an online transportation service in emerging markets?

Le, Hoang T. P. M.; Park, Jungkun - In: International journal of business innovation and … 30 (2023) 3, pp. 323-351

With the continuous development of technologies and user demand, mobile app functions have become more and more diversified in category extension, specifically app-based shared transportation platforms (ABSTP). This study focuses on predictors of loyalty intention in the mobile app portfolio of...

Persistent link: https://www.econbiz.de/10014293975