Similar Search Results

Service failures in online double deviation scenarios : justice theory approach

Lee, Eun Jung; Park, Jungkun - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 46-69

Persistent link: https://www.econbiz.de/10003940606

The role of listening in e-contact center customer relationship management

Park, Jungkun; Chung, Te-Lin Doreen; Gunn, Frances; … - In: The journal of services marketing 29 (2015) 1, pp. 49-58

Persistent link: https://www.econbiz.de/10010531129

Digital music services : consumer intention and adoption

Kwong, Sze Wan; Park, Jungkun - In: The service industries journal 28 (2008) 9/10, pp. 1461-1479

Persistent link: https://www.econbiz.de/10003802501

Emotion and trust in virtual service assistant design for effective service recovery

Le, Hoang T. P. M.; Park, Jungkun; Lee, Sangwoo - In: Journal of retailing and consumer services 74 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014364045

What leads customers to stay with an online transportation service in emerging markets?

Le, Hoang T. P. M.; Park, Jungkun - In: International journal of business innovation and … 30 (2023) 3, pp. 323-351

With the continuous development of technologies and user demand, mobile app functions have become more and more diversified in category extension, specifically app-based shared transportation platforms (ABSTP). This study focuses on predictors of loyalty intention in the mobile app portfolio of...

Persistent link: https://www.econbiz.de/10014293975

The way to generate customer citizenship behavior with customer experience

Le, Hoang T. P. M.; Kim, Dongyoup; Park, Jungkun - In: Journal of retailing and consumer services 76 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10014460861

Looks clear and sounds familiar : how consumers form inferential beliefs about luxury hotel service quality

Ryu, Sann; Park, Yun-na; Park, Jungkun - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 48-65

Persistent link: https://www.econbiz.de/10012800195

The role of interactivity in e-tailing : creating value and increasing satisfaction

Yoo, Weon Sang; Lee, Yunjung; Park, Jungkun - In: Journal of retailing and consumer services 17 (2010) 2, pp. 89-96

Persistent link: https://www.econbiz.de/10003956340

The role of commitment on the customer benefits : loyalty relationship in mobile service industry

Hur, Won-moo; Park, Jungkun; Kim, Minsung - In: The service industries journal 30 (2010) 13/14, pp. 2293-2309

Persistent link: https://www.econbiz.de/10008809587

The investigation on dimensions of e-satisfaction for online shoes retailing

Endo, Seiji; Yang, Jun; Park, Jungkun - In: Journal of retailing and consumer services 19 (2012) 4, pp. 398-405

Persistent link: https://www.econbiz.de/10009571289