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Service quality
33
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Beziehungsmarketing
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25
Kundenzufriedenheit
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Prentice, Catherine
Bruhn, Manfred
146
Homburg, Christian
110
Kumar, V.
81
Han, Heesup
78
Siciliani, Luigi
76
Huber, Frank
61
Mattila, Anna S.
61
Verhoef, Peter C.
60
Bauer, Hans H.
59
Stauss, Bernd
57
Propper, Carol
53
Straume, Odd Rune
52
Herrmann, Andreas
50
Hollebeek, Linda D.
50
Piller, Frank T.
46
Svensson, Göran
46
Grönroos, Christian
45
Hanushek, Eric Alan
45
Gil Saura, Irene
44
Prybutok, Victor R.
44
Krafft, Manfred
43
Rivkin, Steven G.
43
Palmatier, Robert W.
41
Keuschnigg, Christian
39
Mittal, Vikas
38
Thaichon, Park
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Brekke, Kurt R.
37
Edvardsson, Bo
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Grewal, Dhruv
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McColl-Kennedy, Janet R.
36
Shahin, Arash
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Stock-Homburg, Ruth
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Usman, Osly
36
Gravelle, Hugh
35
Smith, Alan D.
35
Reichwald, Ralf
34
Wiedmann, Klaus-Peter
34
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33
Hyun, Sunghyup Sean
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Journal of retailing and consumer services
16
International journal of hospitality management
5
Journal of business research : JBR
4
Journal of hospitality marketing & management
4
Services marketing quarterly
3
International journal of contemporary hospitality management
2
Psychology & marketing
2
International Journal of Contemporary Hospitality Management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of strategic marketing
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Journal of vacation marketing
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Journal of vacation marketing : an international journal
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The Cornell hospitality quarterly
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The journal of brand management : an international journal
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ECONIS (ZBW)
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The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
2
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
3
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
Saved in:
4
Who stays, who walks, and why in high-intensity service contexts
Prentice, Catherine
- In:
Journal of business research : JBR
67
(
2014
)
4
,
pp. 608-614
Persistent link: https://www.econbiz.de/10010363447
Saved in:
5
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
6
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
7
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
8
Casino service quality, tiered customer segments, and casino player retention
Prentice, Catherine
;
King, Brian
;
Ohtsuka, Keis
- In:
Services marketing quarterly
33
(
2012
)
4
,
pp. 277-291
Persistent link: https://www.econbiz.de/10009671256
Saved in:
9
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
Saved in:
10
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
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