//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Prentice, Catherine"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer satisfaction, service...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
33
Dienstleistungsqualität
32
Beziehungsmarketing
31
Relationship marketing
31
Consumer behaviour
26
Konsumentenverhalten
26
Customer satisfaction
25
Kundenzufriedenheit
25
Gambling
22
Glücksspiel
22
Customer engagement
8
Casinos
7
Customer loyalty
7
Intelligence
7
Intelligenz
7
Brand image
6
Brand management
6
Markenführung
6
Markenimage
6
Southeast Asia
6
Südostasien
6
Customer integration
5
Kundenintegration
5
Macau
5
Artificial intelligence
4
Customer retention
4
Customer service
4
Emotion
4
Emotional intelligence
4
Kundenbindung
4
Kundenservice
4
Künstliche Intelligenz
4
Tourism
4
Tourismus
4
Airline
3
Arbeitskräfte
3
Arbeitsleistung
3
Arbeitszufriedenheit
3
Casino
3
Fluggesellschaft
3
more ...
less ...
Online availability
All
Undetermined
32
Free
2
Type of publication
All
Article
48
Type of publication (narrower categories)
All
Article in journal
47
Aufsatz in Zeitschrift
47
research-article
1
Language
All
English
48
Author
All
Prentice, Catherine
Bruhn, Manfred
156
Homburg, Christian
147
Han, Heesup
133
Kumar, V.
95
Huber, Frank
80
Mattila, Anna S.
79
Song, Haiyan
79
Bauer, Hans H.
78
Law, Chun Hung Roberts
77
Nijkamp, Peter
76
Siciliani, Luigi
76
Brida, Juan Gabriel
73
Verhoef, Peter C.
67
Stauss, Bernd
65
Svensson, Göran
63
Smeral, Egon
62
Herrmann, Andreas
61
Pechlaner, Harald
61
Hall, Colin Michael
57
Mittal, Vikas
57
Wong, IpKin Anthony
56
Gil Saura, Irene
55
Tisdell, Clement A.
55
Propper, Carol
54
Hollebeek, Linda D.
52
Li, Gang
52
McAleer, Michael
52
Straume, Odd Rune
52
Dwyer, Larry M.
51
Aksoy, Lerzan
50
Asongu, Simplice
50
Buhalis, Dimitrios
50
Matzler, Kurt
49
Grönroos, Christian
48
Okumus, Fevzi
48
Piller, Frank T.
48
Prybutok, Victor R.
48
Scott, Noel
48
Edvardsson, Bo
47
more ...
less ...
Published in...
All
Journal of retailing and consumer services
19
International journal of hospitality management
5
Journal of business research : JBR
4
Journal of hospitality marketing & management
4
Services marketing quarterly
3
International journal of contemporary hospitality management
2
Psychology & marketing
2
International Journal of Contemporary Hospitality Management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of strategic marketing
1
Journal of vacation marketing
1
Journal of vacation marketing : an international journal
1
The Cornell hospitality quarterly
1
The journal of brand management : an international journal
1
The journal of business & industrial marketing
1
Tourism review
1
more ...
less ...
Source
All
ECONIS (ZBW)
47
Other ZBW resources
1
Showing
1
-
10
of
48
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Quality, value? – Insights into medical tourists' attitudes and behaviors
Prajitmutita, Lyn Manassannan
;
Perényi, Áron
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 207-216
Persistent link: https://www.econbiz.de/10011528661
Saved in:
2
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
3
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
4
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
Saved in:
5
Who stays, who walks, and why in high-intensity service contexts
Prentice, Catherine
- In:
Journal of business research : JBR
67
(
2014
)
4
,
pp. 608-614
Persistent link: https://www.econbiz.de/10010363447
Saved in:
6
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
7
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
8
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
9
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
Saved in:
10
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->