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Service quality
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Prybutok, Victor R.
Tansel, Aysit
295
Tansel, Aysıt
219
Berument, Hakan
112
Siciliani, Luigi
77
Quick, Reiner
72
Bruhn, Manfred
67
Kirdar, Murat G.
67
Svensson, Göran
67
Knechel, W. Robert
65
Straume, Odd Rune
63
Yeldan, Alp Erinç
63
Halicioglu, Ferda
62
Togan, Sübidey
61
Akarca, Ali T.
56
Propper, Carol
55
Hay, David
54
Taymaz, Erol
53
Omer, Thomas C.
48
Demirbag, Mehmet
47
Ruhnke, Klaus
47
Gul, Ferdinand A.
45
Güngör, Nil Demet
45
Hanushek, Eric Alan
45
Velte, Patrick
45
Stulz, René M.
44
Wagner, Stephan M.
44
Homburg, Christian
43
Mattila, Anna S.
43
Rivkin, Steven G.
43
Öniş, Ziya
43
Han, Heesup
42
Marten, Kai-Uwe
42
Cesur, Resul
41
Francis, Jere R.
41
Habib, Ahsan
41
Willekens, Marleen
41
Wright, Arnold
41
Aysan, Ahmet Faruk
40
Tumen, Semih
40
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Quality management journal : QMJ
16
International journal of services and standards
6
Journal of retailing and consumer services
4
International journal of quality & reliability management
2
Journal of decision systems
2
Operations management research : OMR ; advancing practice through theory
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information resources management ; Vol. 4
1
International Journal of Quality & Reliability Management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality and service sciences
1
International journal of services and standards : IJSS
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Journal of nonprofit & public sector marketing
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Journal of strategic marketing
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Socio-economic planning sciences : the international journal of public sector decision-making
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ECONIS (ZBW)
42
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1
Proactive management of customer relationship quality : an empirical investigation of mobile phone companies
Dinulescu, Catalin C.
;
Visinescu, Lucian L.
;
Prybutok, …
- In:
Journal of decision systems
27
(
2018
)
3
,
pp. 187-211
Persistent link: https://www.econbiz.de/10012164222
Saved in:
2
Contribution of product and provider quality to cell phone industry quality
Scott, Rebecca A.
;
Peng, Xianghui
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
22
(
2015
)
2
,
pp. 33-47
Persistent link: https://www.econbiz.de/10010515935
Saved in:
3
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
4
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
5
Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 83-100
Persistent link: https://www.econbiz.de/10012309488
Saved in:
6
Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 83-100
Persistent link: https://www.econbiz.de/10011976328
Saved in:
7
Buyer opportunism in business-to-business exchange
Hawkins, Timothy G.
;
Pohlen, Terrance L.
;
Prybutok, …
- In:
Industrial marketing management : the international …
42
(
2013
)
8
,
pp. 1266-1278
Persistent link: https://www.econbiz.de/10010227759
Saved in:
8
Contextualization of relational connectedness construct in relationship marketing
Obaze, Yolanda
;
Xie, Heng
;
Prybutok, Victor R.
; …
- In:
Journal of nonprofit & public sector marketing
35
(
2023
)
2
,
pp. 111-143
Persistent link: https://www.econbiz.de/10014234443
Saved in:
9
Determinants of customer-perceived service quality in fast-food restaurants and their relationship to customer satisfaction and behavioral intentions
Qin, Hong
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
15
(
2008
)
2
,
pp. 35-50
Persistent link: https://www.econbiz.de/10003783570
Saved in:
10
SERVCESS : a parsimonious instrument to measure service quality and information system success
Landrum, Hollis
- In:
Quality management journal : QMJ
15
(
2008
)
3
,
pp. 17-25
Persistent link: https://www.econbiz.de/10003783784
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