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Impacts of quality certificati...
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Dienstleistungsqualität
40
Service quality
40
Customer satisfaction
23
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Consumer behaviour
17
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Quality management
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service quality
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Prybutok, Victor R.
Peitz, Martin
105
Kollmann, Tobias
94
Siciliani, Luigi
90
Heinemann, Gerrit
79
Straume, Odd Rune
75
Lambertini, Luca
72
Bruhn, Manfred
68
Bauer, Hans H.
64
Jin, Ginger Zhe
64
Wirtz, Bernd W.
61
Levy, Daniel C.
59
Mattila, Anna S.
59
Usman, Osly
59
Bergemann, Dirk
58
Propper, Carol
58
Janssen, Maarten C. W.
56
Simon, Hermann
55
Skiera, Bernd
55
Hackl, Franz
54
Spann, Martin
53
Cheng, T. C. E.
52
Waldfogel, Joel
52
Feenstra, Robert C.
51
Haucap, Justus
51
Chen, Ying-Ju
50
Hanushek, Eric Alan
50
Hinterhuber, Andreas
50
Viaene, Jean-Marie
50
Fritz, Wolfgang
49
Rivkin, Steven G.
49
Alt, Rainer
48
Brekke, Kurt R.
48
Ghose, Anindya
46
Winter-Ebmer, Rudolf
46
Chen, Jing
45
Diller, Hermann
45
Martens, Bertin
45
Han, Heesup
42
Weinhardt, Christof
42
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Quality management journal : QMJ
16
International journal of services and standards
6
Journal of retailing and consumer services
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of quality & reliability management
2
Journal of decision systems
2
Journal of electronic commerce research : JECR
2
Operations management research : OMR ; advancing practice through theory
2
Information resources management ; Vol. 4
1
Innovative technologies for information resources management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of productivity and quality management : IJPQM
1
International journal of quality and service sciences
1
International journal of services and standards : IJSS
1
Journal of marketing theory and practice
1
Journal of strategic marketing
1
Socio-economic planning sciences : the international journal of public sector decision-making
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Thunderbird international business review
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ECONIS (ZBW)
46
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1
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
2
The role of E-quality within the consumer dexision making process
Wen, Chao
;
Prybutok, Victor R.
;
Blankson, Charles
; …
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1506-1536
Persistent link: https://www.econbiz.de/10010437778
Saved in:
3
Contribution of product and provider quality to cell phone industry quality
Scott, Rebecca A.
;
Peng, Xianghui
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
22
(
2015
)
2
,
pp. 33-47
Persistent link: https://www.econbiz.de/10010515935
Saved in:
4
The influence of website dimensionality on customer experiences, perceptions and behavioral intentions : an exploration of 2D vs. 3D web design
Visinescu, Lucian L.
;
Sidorova, Anna
;
Jones, Mary C.
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10010485619
Saved in:
5
Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 83-100
Persistent link: https://www.econbiz.de/10011976328
Saved in:
6
Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 83-100
Persistent link: https://www.econbiz.de/10012309488
Saved in:
7
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
8
Q-TAM : a quality technology acceptance model for technology operations managers
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Operations management research : OMR ; advancing …
7
(
2014
)
1/2
,
pp. 13-23
Persistent link: https://www.econbiz.de/10010413776
Saved in:
9
Effects of human agent service quality in an instant messaging decision support system on the customer's trust building
Han, Bo
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012
)
1
,
pp. 74-91
Persistent link: https://www.econbiz.de/10009618024
Saved in:
10
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
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