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Rahman, Zillur
Antony, Jiju
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Vodopivec, Milan
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1
Identification and prioritization of barriers to total quality management implementation in service industry : an analytic hierarchy process approach
Talib, Faisal
;
Rahman, Zillur
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 591-615
Persistent link: https://www.econbiz.de/10011443175
Saved in:
2
Studying the impact of total quality management in service industries
Talib, Faisal
;
Rahman, Zillur
- In:
International journal of productivity and quality …
6
(
2010
)
2
,
pp. 249-268
Persistent link: https://www.econbiz.de/10008646944
Saved in:
3
Critical success factors of TQM in service organizations : a proposed model
Talib, Faisal
;
Rahman, Zillur
- In:
Services marketing quarterly
31
(
2010
)
3
,
pp. 363-380
Persistent link: https://www.econbiz.de/10008648755
Saved in:
4
Core quality and associated supportive quality parameters : a conceptual quality frame work in healthcare establishment
Azam, Mohammad
;
Rahman, Zillur
;
Talib, Faisal
- In:
International journal of business excellence
5
(
2012
)
3
,
pp. 238-277
Persistent link: https://www.econbiz.de/10009575937
Saved in:
5
Total quality management in service sector : a literature review
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
- In:
International journal of business innovation and research
6
(
2012
)
3
,
pp. 259-301
Persistent link: https://www.econbiz.de/10009551662
Saved in:
6
A study of total quality management and supply chain management practices
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
- In:
The international journal of productivity and …
60
(
2011
)
3
,
pp. 268-288
Persistent link: https://www.econbiz.de/10009159478
Saved in:
7
Best practices of total quality management implementation in health care settings
Talib, Faisal
;
Rahman, Zillur
;
Azam, Mohammed
- In:
Health marketing quarterly
28
(
2011
)
3
,
pp. 232-252
Persistent link: https://www.econbiz.de/10009302883
Saved in:
8
Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling approach
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
- In:
Benchmarking : an international journal ; BIJ
18
(
2011
)
4
,
pp. 563-587
Persistent link: https://www.econbiz.de/10009270497
Saved in:
9
An instrument for measuring the key practices of total quality management in ICT industry : an empirical study in India
Talib, Faisal
;
Rahman, Zillur
;
Akhtar, Asif
- In:
Service business
7
(
2013
)
2
,
pp. 275-306
Persistent link: https://www.econbiz.de/10009760430
Saved in:
10
Survey on the usage of total quality management tools and techniques in Indian service industries : an empirical analysis
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
- In:
International journal of quality and innovation
2
(
2012/14
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10010361613
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