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Understanding the Role of ‘Process’ in Value Co-Creation

Agrawal, Amit - 2014

Existing research on value co-creation enumerates value as an outcome of co-creation process The purpose of this article is to lay emphasis on process, not only for its role in co-creation of value but process itself being a value. Process has been largely studied from the viewpoint of value...

Persistent link: https://www.econbiz.de/10013054328

Identification and prioritization of barriers to total quality management implementation in service industry : an analytic hierarchy process approach

Talib, Faisal; Rahman, Zillur - In: The TQM journal : the international review of … 27 (2015) 5, pp. 591-615

Persistent link: https://www.econbiz.de/10011443175

Studying the impact of total quality management in service industries

Talib, Faisal; Rahman, Zillur - In: International journal of productivity and quality … 6 (2010) 2, pp. 249-268

Persistent link: https://www.econbiz.de/10008646944

Critical success factors of TQM in service organizations : a proposed model

Talib, Faisal; Rahman, Zillur - In: Services marketing quarterly 31 (2010) 3, pp. 363-380

Persistent link: https://www.econbiz.de/10008648755

Core quality and associated supportive quality parameters : a conceptual quality frame work in healthcare establishment

Azam, Mohammad; Rahman, Zillur; Talib, Faisal - In: International journal of business excellence 5 (2012) 3, pp. 238-277

Persistent link: https://www.econbiz.de/10009575937

Total quality management in service sector : a literature review

Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: International journal of business innovation and research 6 (2012) 3, pp. 259-301

Persistent link: https://www.econbiz.de/10009551662

A study of total quality management and supply chain management practices

Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: The international journal of productivity and … 60 (2011) 3, pp. 268-288

Persistent link: https://www.econbiz.de/10009159478

Best practices of total quality management implementation in health care settings

Talib, Faisal; Rahman, Zillur; Azam, Mohammed - In: Health marketing quarterly 28 (2011) 3, pp. 232-252

Persistent link: https://www.econbiz.de/10009302883

Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling approach

Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: Benchmarking : an international journal ; BIJ 18 (2011) 4, pp. 563-587

Persistent link: https://www.econbiz.de/10009270497

An instrument for measuring the key practices of total quality management in ICT industry : an empirical study in India

Talib, Faisal; Rahman, Zillur; Akhtar, Asif - In: Service business 7 (2013) 2, pp. 275-306

Persistent link: https://www.econbiz.de/10009760430