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Online customer experience : a review of the business-to-consumer online purchase context
Rose, Susan; Hair, Neil; Clark, Moira - In: International journal of management reviews : IJMR 13 (2011) 1, pp. 24-39
Persistent link: https://www.econbiz.de/10008906572
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Online customer experience in e-retailing : an empirical model of antecedents and outcomes
Rose, Susan; Clark, Moira; Samouel, Phillip; Hair, Neil - In: Journal of retailing 88 (2012) 2, pp. 308-322
Persistent link: https://www.econbiz.de/10009562800
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Using qualitative repertory grid techniques to explore perceptions of business-to-business online customer experience
Hair, Neil; Rose, Susan; Clark, Moira - In: Journal of customer behaviour 8 (2009) 1, pp. 51-65
Persistent link: https://www.econbiz.de/10003819561
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Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes
Rose, Susan; Clark, Moira; Samouel, Phillip; Hair, Neil - In: Journal of retailing 88 (2012) 2, pp. 308-323
Persistent link: https://www.econbiz.de/10009976887