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How to improve the stated helpfulness of hotel reviews? A multilevel approach

Liang, Sai; Schuckert, Markus; Law, Rob - In: International Journal of Contemporary Hospitality Management 31 (2019) 2, pp. 953-977

Purpose: The prevalence of online review websites and the ever-growing difficulty of judging review quality result in the increasing need for consumers to reduce cognitive costs. Thus, the purpose of this study is to find out the determinants of review helpfulness based on a comprehensive...

Persistent link: https://www.econbiz.de/10012069015

Impacts of mobile payment‐related attributes on consumers' repurchase intention

Sun, Sunny; Law, Rob; Schuckert, Markus; Hyun, Sunghyup Sean - In: International Journal of Tourism Research 24 (2021) 1, pp. 44-57

Persistent link: https://www.econbiz.de/10012633055

Online incentive hierarchies, review extremity, and review quality : empirical evidence from the hotel sector

Liu, Xianwei; Schuckert, Markus; Law, Chun Hung Roberts - In: Journal of travel and tourism marketing 33 (2016) 1/3, pp. 279-292

Persistent link: https://www.econbiz.de/10011484781

Can response management benefit hotels? : evidence from Hong Kong hotels

Liu, Xianwei; Schuckert, Markus; Law, Chun Hung Roberts - In: Journal of travel and tourism marketing 32 (2015) 7/8, pp. 1069-1080

Persistent link: https://www.econbiz.de/10011409870

Hospitality and tourism online reviews : recent trends and future directions

Schuckert, Markus; Liu, Xianwei; Law, Chun Hung Roberts - In: Journal of travel and tourism marketing 32 (2015) 5/6, pp. 608-621

Persistent link: https://www.econbiz.de/10011386932

A segmentation of online reviews by language groups : how English and non-English speakers rate hotels differently

Schuckert, Markus; Liu, Xianwei; Law, Chun Hung Roberts - In: International journal of hospitality management 48 (2015), pp. 143-149

Persistent link: https://www.econbiz.de/10011341593

Mediating effects of attitude, subjective norms and perceived behavioural control for mobile payment-based hotel reservations

Sun, Sunny; Law, Chun Hung Roberts; Schuckert, Markus - In: International journal of hospitality management 84 (2020), pp. 1-8

Persistent link: https://www.econbiz.de/10012146206

The importance of marketer-generated content to peer-to-peer property rental platforms : evidence from Airbnb

Liang, Sai; Schuckert, Markus; Law, Chun Hung Roberts; … - In: International journal of hospitality management 84 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012146207

The relevance of mobile tourism and information technology : an analysis of recent trends and future research directions

Liang, Sai; Schuckert, Markus; Law, Chun Hung Roberts; … - In: Journal of travel and tourism marketing 34 (2017) 4/6, pp. 732-748

Persistent link: https://www.econbiz.de/10011729234

Be a "superhost" : the importance of badge systems for peer-to-peer rental accommodations

Liang, Sai; Schuckert, Markus; Law, Chun Hung Roberts; … - In: Tourism management : research, policies, practice 60 (2017), pp. 454-465

Persistent link: https://www.econbiz.de/10011684609