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A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza; Shahin, Arash; Shirouyehzad, Hadi; … - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
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The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists : the mediating role of relationship quality
Su, LuJun; Swanson, Scott R.; Chen, Xiaohong - In: Tourism management : research, policies, practice 52 (2016), pp. 82-95
Persistent link: https://www.econbiz.de/10011418366
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Destination perceptions, relationship quality, and tourist environmentally responsible behavior
He, Xuehuan; Hu, Dongbin; Swanson, Scott R.; Su, LuJun; … - In: Tourism management perspectives : TMP 28 (2018), pp. 93-104
Persistent link: https://www.econbiz.de/10011942423
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The effect of tourist relationship perception on destination loyalty at a world heritage site in China : the mediating role of overall destination satisfaction and trust
Su, LuJun; Hsu, Maxwell K.; Swanson, Scott - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 2, pp. 180-210
Persistent link: https://www.econbiz.de/10011645607
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Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash; Zairi, Mohamed - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
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Understanding the relationship of service fairness, emotions, trust, and tourist behavioral intentions at a city destination in China
Su, LuJun; Hsu, Maxwell K.; Marshall, Kimball P. - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 1018-1038
Persistent link: https://www.econbiz.de/10010469186
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How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun; Jia, Bocong; Huang, Yinghua - In: Tourism management : research, policies, practice 92 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
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Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps : with a case study in the travel agents at the cen...
Shahin, Arash; Mahdavi, Zahra; Shahmohammadi, Faramarz - In: International journal of productivity and quality … 21 (2017) 1, pp. 97-111
Persistent link: https://www.econbiz.de/10011748583
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Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash; Akasheh, Sajad - In: International journal of productivity and quality … 21 (2017) 4, pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
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Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash; Zolfaghari, Samira - In: International journal of services and operations management 30 (2018) 2, pp. 137-150
Persistent link: https://www.econbiz.de/10011886145