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~person:"Shahin, Arash"
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Customer satisfaction
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Shahin, Arash
Han, Heesup
80
Homburg, Christian
59
Mattila, Anna S.
42
Aksoy, Lerzan
35
Svensson, Göran
35
Mittal, Vikas
34
Gustafsson, Anders
31
Söderlund, Magnus
29
Usman, Osly
29
Ringle, Christian M.
28
Sharma, Piyush
28
Wong, IpKin Anthony
28
Huber, Frank
27
Gil Saura, Irene
26
Prayag, Girish
26
Prybutok, Victor R.
26
Matzler, Kurt
25
Prentice, Catherine
25
Hyun, Sunghyup Sean
24
Bruhn, Manfred
23
Bilgihan, Anil
22
Evanschitzky, Heiner
22
Jang, Soocheong
22
Keiningham, Timothy
22
Ryu, Kisang
21
Bauer, Hans H.
20
Hsu, Maxwell K.
20
Lee, Choong-Ki
20
Spiller, Achim
20
Stauss, Bernd
20
Loureiro, Sandra Maria Correia
19
Töpfer, Armin
19
Walsh, Gianfranco
19
Sparks, Beverley
18
Amin, Muslim
17
Balaji, M. S.
17
Frank, Björn
17
Guchait, Priyanko
17
Park, Jungkun
17
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International journal of productivity and quality management : IJPQM
8
International Journal of Quality & Reliability Management
3
The TQM journal : the international review of organizational improvement
3
International journal of quality & reliability management
2
The TQM Journal
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Benchmarking : an international journal ; BIJ
1
International journal of Islamic and Middle Eastern finance and management
1
International journal of services and operations management
1
Journal of management research
1
Measuring business excellence : the journal of organizational performance management
1
The international journal of productivity and performance management
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ECONIS (ZBW)
21
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5
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1
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
2
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
3
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
4
Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps : with a case study in the travel agents at the cen...
Shahin, Arash
;
Mahdavi, Zahra
;
Shahmohammadi, Faramarz
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011748583
Saved in:
5
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
6
Estimating customer lifetime value for new product development based on the Kano model with a case study in automobile industry
Shahin, Arash
;
Shahiverdi, Somayeh Mohammadi
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
5
,
pp. 857-873
Persistent link: https://www.econbiz.de/10011401430
Saved in:
7
Examining the relationship between branding and customers' attitudes toward banking services : empirical evidence from Iran
Reza Jalilvand, Mohammad Reza
;
Shahin, Arash
;
Vosta, …
- In:
International journal of Islamic and Middle Eastern …
7
(
2014
)
2
,
pp. 214-227
Persistent link: https://www.econbiz.de/10011335125
Saved in:
8
Service quality gaps & Six Sigma
Dehghan, Ali
;
Shahin, Arash
;
Zenouzi, Bahman
- In:
Journal of management research
4
(
2012
)
1
,
pp. 1-11
Persistent link: https://www.econbiz.de/10009725902
Saved in:
9
Integrating Kansei engineering and revised Kano model with a case study in the automobile industry
Shahin, Arash
;
Javadi, Mohammad Hossein Moshref
; …
- In:
International journal of productivity and quality …
13
(
2014
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10010387724
Saved in:
10
Developing the Kano model by service quality robust design : an integrative approach
Shahin, Arash
;
Janatyan, Nasibeh
- In:
International journal of productivity and quality …
16
(
2015
)
4
,
pp. 373-389
Persistent link: https://www.econbiz.de/10011458749
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