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Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin; Sharma, Piyush; Zhan, Wu; Su, Yong - In: The journal of services marketing 31 (2017) 7, pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
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Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush; Kong, Titus Tak Chuen; Kingshott, … - In: Journal of service management 27 (2016) 5, pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
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Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus; Sharma, Piyush; Hosie, Peter J. - In: The journal of services marketing 29 (2015) 5, pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
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Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush; Jain, Kokil; Kingshott, Russel P. J.; … - In: Journal of business research : JBR 121 (2020), pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
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Technostressors - a boon or bane? : toward an integrative conceptual model
Ramesh, Rofia; Ananthram, Subramaniam; Vijayalakshmi, V.; … - In: Journal of Indian business research 14 (2022) 3, pp. 278-300
Persistent link: https://www.econbiz.de/10013288114
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Demystifying intercultural service encounters : toward a comprehensive conceptual framework
Sharma, Piyush; Tam, Jackie L. M.; Kim, Namwoon - In: Journal of service research : JSR 12 (2009/10) 2, pp. 227-242
Persistent link: https://www.econbiz.de/10003901062
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Complainers versus non-complainers: a multi-national investigation of individual and situational influences on customer complaint behaviour
Sharma, Piyush; Marshall, Roger; Reday, Peter Alan; Na, … - In: Journal of marketing management : MM 26 (2010) 1/2, pp. 163-180
Persistent link: https://www.econbiz.de/10003979657
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Exploring the role of IND-COL as a moderator in the comprehensive service evaluation model
Sharma, Piyush; Chen, Ivy S. N.; Luk, Sherriff T. K. - In: Journal of international consumer marketing 24 (2012) 1/2, pp. 129-142
Persistent link: https://www.econbiz.de/10009545340
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Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush; Zhan, Wu - In: The journal of services marketing 29 (2015) 2, pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
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Are strong brands a source of competitive advantage in the virtual world?
Sharma, Piyush - In: Branding and sustainable competitive advantage : …, (pp. 4-23). 2012
Persistent link: https://www.econbiz.de/10009707222