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~person:"Sparks, Beverley"
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Customer satisfaction
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Sparks, Beverley
Li, Jing
599
Hollebeek, Linda D.
103
So, Kevin Kam Fung
69
King, Ceridwyn
66
Shapiro, Daniel M.
28
Grace, Debra
25
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18
Szimayer, Alexander
17
Clark, Moira K.
16
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15
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14
Li, Yong
14
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13
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11
Chen, Victor Zitian
11
Qasmi, Bashir A.
11
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11
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11
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10
Wu, Libo
10
Zhang, ZhongXiang
10
Hartman, Sandra J.
9
Islam, Jamid Ul
9
Pike, Richard
9
Xiong, Lina
9
Zhou, Changhui
9
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8
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8
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8
Rather, Raouf Ahmad
8
Sadka, Gil
8
Valdimar Sigurdsson
8
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7
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7
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7
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of travel and tourism marketing
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Customer engagement : contemporary issues and challenges
1
International journal of hospitality management
1
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1
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ECONIS (ZBW)
9
OLC EcoSci
1
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1
Extending the tourism experience : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
- In:
Customer engagement : contemporary issues and challenges
,
(pp. 236-253)
.
2016
Persistent link: https://www.econbiz.de/10011430766
Saved in:
2
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
3
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
4
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
Saved in:
5
What technology-enabled services do air travelers value? : investigating the role of technology readiness
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
7
,
pp. 771-796
Persistent link: https://www.econbiz.de/10011746974
Saved in:
6
The influence of customer brand identification on hotel brand evaluation and loyalty development
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
International journal of hospitality management
34
(
2013
),
pp. 31-41
Persistent link: https://www.econbiz.de/10009766748
Saved in:
7
Customer engagement with tourism brands : scale development and validation
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
3
,
pp. 304-329
Persistent link: https://www.econbiz.de/10010398802
Saved in:
8
The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
Saved in:
9
The Influence of Online Reviews on Consumers' Attributions of Service Quality and Control for Service Standards in Hotels
Browning, Victoria
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
30
(
2013
)
1
,
pp. 23-40
Persistent link: https://www.econbiz.de/10010087646
Saved in:
10
The influence of online reviews on consumers' attributions of service quality and control for service standards in hotels
Browning, Victoria
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
30
(
2013
)
1/2
,
pp. 23-40
Persistent link: https://www.econbiz.de/10009744655
Saved in:
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