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Dienstleistungsqualität
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Susskind, Alex
Kacmar, K. Michele
71
Harris, Kenneth J.
36
Tepper, Bennett J.
31
Andrews, Martha C.
24
Carlson, Dawn S.
23
Wheeler, Anthony R.
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Harvey, Paul
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Zivnuska, Suzanne
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Grzywacz, Joseph G.
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Carr, Jon C.
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Ferguson, Merideth
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Perrewé, Pamela L.
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Quade, Matthew J.
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Rosen, Christopher C.
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Wan, Min
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Hu, Changya
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Cornell hospitality quarterly : CQ
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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The Cornell School of hotel administration handbook of applied hospitality strategy
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Guest-server exchange model and performance : the connection between service climate and unit-level sales in multiunit restaurants
Susskind, Alex
;
Kacmar, K. Michele
;
Borchgrevink, Carl. P.
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
1
,
pp. 122-141
Persistent link: https://www.econbiz.de/10011912159
Saved in:
2
The relationship of service providers’ perceptions of service climate to guest satisfaction, return intentions, and firm performance
Susskind, Alex
;
Kacmar, K. Michele
;
Borchgrevink, Carl P.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
4
,
pp. 390-396
Persistent link: https://www.econbiz.de/10011943079
Saved in:
3
How organizational standards and coworker support improve restaurant service
Susskind, Alex
;
Kacmar, K. Michele
;
Borchgrevink, Carl P.
- In:
The Cornell School of hotel administration handbook of …
,
(pp. 705-715)
.
2010
Persistent link: https://www.econbiz.de/10008667113
Saved in:
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