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~person:"Svensson, Göran"
~subject:"E-commerce"
~subject:"Kundenmanagement"
~subject:"Supplier relationship management"
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E-commerce
Kundenmanagement
Supplier relationship management
Kundenzufriedenheit
34
Customer satisfaction
33
Beziehungsmarketing
30
Lieferantenmanagement
30
Relationship marketing
30
Confidence
19
Vertrauen
19
B-to-B-Marketing
15
Business-to-business marketing
15
Arbeitszufriedenheit
10
Job satisfaction
10
commitment
10
satisfaction
10
Selling
9
Verkauf
9
trust
9
Dienstleistungsqualität
8
Satisfaction
8
Südafrika
8
cooperation
8
coordination
8
KMU
7
SME
7
Service quality
7
South Africa
7
Zufriedenheit
7
economic satisfaction
7
relationship marketing
7
Cooperation
6
continuity
6
non-economic satisfaction
6
Economic satisfaction
5
Inter-firm cooperation
5
Kooperation
5
Norway
5
Norwegen
5
Trust
5
Unternehmenskooperation
5
Beschwerdemanagement
4
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17
Free
4
Type of publication
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Article
31
Type of publication (narrower categories)
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Article in journal
31
Aufsatz in Zeitschrift
31
Language
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English
31
Author
All
Svensson, Göran
Homburg, Christian
34
Bruhn, Manfred
33
Schüller, Anne M.
24
Hippner, Hajo
20
Wirtz, Bernd W.
20
Günter, Bernd
18
Eggert, Andreas
17
Helmke, Stefan
17
Bauer, Hans H.
16
Piller, Frank T.
16
Kumar, V.
15
Wilde, Klaus D.
15
Fink, Klaus-J.
13
Helm, Sabrina
13
Krafft, Manfred
13
Ahlert, Dieter
12
Fuchs, Gerhard
12
Grönroos, Christian
12
Hennig-Thurau, Thorsten
12
Kleinaltenkamp, Michael
12
Kollmann, Tobias
12
Muther, Andreas
12
Mysen, Tore
12
Naudé, Peter
12
Palmatier, Robert W.
12
Payne, Adrian
12
Pompe, Hans-Georg
12
Reinartz, Werner J.
12
Belz, Christian
11
Keuper, Frank
11
Peppers, Don
11
Rogers, Martha
11
Thaichon, Park
11
Uebel, Matthias
11
Geffroy, Edgar K.
10
Gil Saura, Irene
10
Ivens, Björn Sven
10
Jacob, Frank
10
Mohammad Nabil Almunawar
10
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Published in...
All
International journal of procurement management
5
International journal of business excellence
4
Journal of business-to-business marketing
4
The journal of business & industrial marketing
4
International journal of electronic customer relationship management : IJECRM
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
African journal of economic and management studies : AJEMS
1
European research on management and business economics
1
International journal of business excellence : IJBEX
1
International journal of business governance and ethics : IJBGE
1
Journal of business research : JBR
1
Journal of contemporary marketing science
1
Journal of small business and entrepreneurship : JSBE
1
Marketing intelligence & planning
1
South African journal of business management
1
South African journal of economic and management sciences
1
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ECONIS (ZBW)
31
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1
Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne
;
Svensson, Göran
;
Mysen, Tore
; …
- In:
International journal of business excellence
7
(
2014
)
1
,
pp. 16-27
Persistent link: https://www.econbiz.de/10011482011
Saved in:
2
Antecedents and outcomes of satisfaction in buyer-supplier relationships in South Africa : a replication study
Roberts-Lombard, Mornay
;
Mpinganjira, Mercy
;
Svensson, …
- In:
South African journal of economic and management sciences
20
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011778254
Saved in:
3
"Antecedents" and "postcedents" in relation to satisfaction in Norwegian business relationships
Mysen, Tore
;
Svensson, Göran
;
Rindell, Anne
; …
- In:
International journal of procurement management
8
(
2015
)
5
,
pp. 627-642
Persistent link: https://www.econbiz.de/10011593580
Saved in:
4
Validating trust and commitment as mediators between economic and non-economic satisfaction in Puerto Rican buyer-supplier relationships
Sosa Varela, Juan Carlos
;
Svensson, Göran
; …
- In:
International journal of procurement management
12
(
2019
)
4
,
pp. 391-409
Persistent link: https://www.econbiz.de/10012138468
Saved in:
5
Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships
Mpinganjira, Mercy
;
Roberts-Lombard, Mornay
;
Svensson, …
- In:
The journal of business & industrial marketing
32
(
2017
)
3
,
pp. 421-431
Persistent link: https://www.econbiz.de/10011662279
Saved in:
6
Properties of quality constructs in Canadian business relationships
Hutchinson, David
;
Singh, Jang
;
Svensson, Göran
; …
- In:
International journal of business excellence
5
(
2012
)
4
,
pp. 429-443
Persistent link: https://www.econbiz.de/10009576395
Saved in:
7
A validation of inputs and outputs of satisfaction in business-to-business relationships through a Nordic comparison
Rindell, Anne
;
Mysen, Tore
;
Svensson, Göran
; …
- In:
International journal of procurement management
6
(
2013
)
4
,
pp. 424-443
Persistent link: https://www.econbiz.de/10010207623
Saved in:
8
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
9
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
10
Precursors and outcomes of satisfaction in seller-customer business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mpinganjira, Mercy
- In:
International journal of procurement management
13
(
2020
)
4
,
pp. 531-552
Persistent link: https://www.econbiz.de/10012254622
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