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~person:"Svensson, Göran"
~type_genre:"Article in journal"
~type_genre:"Textbook"
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Customer satisfaction
33
Kundenzufriedenheit
33
Lieferantenmanagement
24
Supplier relationship management
24
Beziehungsmarketing
20
Relationship marketing
20
Confidence
17
Vertrauen
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Arbeitszufriedenheit
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commitment
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satisfaction
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Satisfaction
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cooperation
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coordination
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economic satisfaction
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trust
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continuity
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non-economic satisfaction
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Article in journal
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Svensson, Göran
Machin, Stephen
89
Kumar, Satish
82
Wright, Mike
76
Han, Heesup
73
Blundell, Richard W.
66
Crafts, Nicholas
57
Taylor, Mark P.
56
Kraus, Sascha
53
Mills, Terence C.
51
Bryson, Alex
49
Harris, Richard I. D.
49
Disney, Richard
47
Minford, Patrick
47
Jenkins, Stephen
46
Mattila, Anna S.
44
Dolton, Peter J.
43
Gil-Alaña, Luis A.
43
Green, Francis
42
Propper, Carol
42
Greenaway, David
41
Law, Chun Hung Roberts
41
Van Reenen, John
41
Brown, Sarah
40
Chan, Kam C.
40
Lim, Weng Marc
40
Scott, Peter
40
Burgess, Simon M.
39
Gregg, Paul
39
Booth, Alison L.
38
Girma, Sourafel
37
Oswald, Andrew J.
37
Paul, Justin
37
Sloane, Peter J.
37
Broadberry, Stephen N.
36
Cuthbertson, Keith
36
Hall, Stephen G.
36
Haskel, Jonathan
36
Manning, Alan
36
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36
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International journal of business excellence
5
International journal of procurement management
5
Journal of business-to-business marketing
5
The journal of business & industrial marketing
4
International journal of quality and service sciences
3
European business review
2
International journal of electronic customer relationship management : IJECRM
2
International journal of hospitality management
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Australasian marketing journal
1
Business ethics : a European review
1
European business review : EBR ; the official journal of the International Management Centres, Europe
1
European journal of marketing : EJM
1
European research on management and business economics
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
International journal of logistics economics and globalisation
1
Journal of business economics and management
1
Journal of contemporary marketing science
1
Journal of small business and enterprise development
1
Journal of small business and entrepreneurship : JSBE
1
Managing service quality : MSQ ; an international journal
1
South African journal of business management
1
South African journal of economic and management sciences
1
The international journal of bank marketing : IJBM
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ECONIS (ZBW)
46
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1
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
2
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
3
Comparing the life-cycles of service sales between buyers and sellers in business relationships through a teleological lens
Rodríguez, Rocío
;
Svensson, Göran
;
Román, Sergio
- In:
International journal of business excellence
15
(
2018
)
1
,
pp. 95-113
Persistent link: https://www.econbiz.de/10011954188
Saved in:
4
A comparison of sustainable business models between goods and service industries : similarities and differences
Høgevold, Nils M.
;
Svensson, Göran
;
Padin, Carmen
; …
- In:
International journal of business excellence
10
(
2016
)
1
,
pp. 20-36
Persistent link: https://www.econbiz.de/10011665080
Saved in:
5
A sustainable business model in services : an assessment and validation
Høgevold, Nils M.
;
Svensson, Göran
;
Padin, Carmen
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 17-33
Persistent link: https://www.econbiz.de/10011300155
Saved in:
6
Salespeople's sales performance skills in B2B of services firms : a cross-industrial study
Høgevold, Nils
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
European business review
36
(
2024
)
2
,
pp. 201-224
Persistent link: https://www.econbiz.de/10014513321
Saved in:
7
Organisational and environmental indicators of B2B sellers' sales performance in services firms
Rodríguez, Rocío
;
Roberts-Lombard, Mornay
;
Høgevold, …
- In:
European business review
34
(
2022
)
4
,
pp. 578-602
Persistent link: https://www.econbiz.de/10013412243
Saved in:
8
Trust and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships
Ferro, Carlos
;
Padin, Carmen
;
Svensson, Göran
;
Payan, …
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 13-23
Persistent link: https://www.econbiz.de/10011539306
Saved in:
9
Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne
;
Svensson, Göran
;
Mysen, Tore
; …
- In:
International journal of business excellence
7
(
2014
)
1
,
pp. 16-27
Persistent link: https://www.econbiz.de/10011482011
Saved in:
10
Validating trust and commitment as mediators between economic and non-economic satisfaction in Puerto Rican buyer-supplier relationships
Sosa Varela, Juan Carlos
;
Svensson, Göran
; …
- In:
International journal of procurement management
12
(
2019
)
4
,
pp. 391-409
Persistent link: https://www.econbiz.de/10012138468
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