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~person:"Svensson, Göran"
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Customer satisfaction
33
Kundenzufriedenheit
33
Lieferantenmanagement
22
Supplier relationship management
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Beziehungsmarketing
19
Relationship marketing
19
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17
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satisfaction
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Svensson, Göran
Phillips, Peter C. B.
142
Chernozhukov, Victor
100
Homburg, Christian
97
Dette, Holger
84
Härdle, Wolfgang
82
Han, Heesup
68
Gao, Jiti
62
Linton, Oliver
61
Heinemann, Gerrit
56
Huber, Frank
50
Bruhn, Manfred
47
Fernández-Val, Iván
42
Ringle, Christian M.
41
Xiao, Zhijie
40
Belloni, Alexandre
39
Gemünden, Hans Georg
38
Mattila, Anna S.
37
Doucouliagos, Chris
36
Koenker, Roger
35
Stanley, Tom D.
35
Hansen, Christian Bailey
34
Kneib, Thomas
34
Bauer, Hans H.
33
Evanschitzky, Heiner
33
Lang, Stefan
33
Meffert, Heribert
33
Mittal, Vikas
33
Wirtz, Bernd W.
33
Cai, Zongwu
32
Kapetanios, George
32
Wagner, Joachim
32
Aksoy, Lerzan
31
Gupta, Rangan
31
Matzler, Kurt
31
Fritz, Wolfgang
30
Chen, Xiaohong
29
Croux, Christophe
29
Koop, Gary
29
Lewbel, Arthur
29
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International journal of procurement management
5
Journal of business-to-business marketing
5
The journal of business & industrial marketing
4
International journal of business excellence
3
International journal of quality and service sciences
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
European research on management and business economics
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
International journal of electronic customer relationship management : IJECRM
1
International journal of logistics economics and globalisation
1
Journal of business economics and management
1
Journal of contemporary marketing science
1
Journal of small business and entrepreneurship : JSBE
1
Managing service quality : MSQ ; an international journal
1
South African journal of business management
1
South African journal of economic and management sciences
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The international journal of bank marketing : IJBM
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ECONIS (ZBW)
33
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1
Trust and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships
Ferro, Carlos
;
Padin, Carmen
;
Svensson, Göran
;
Payan, …
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 13-23
Persistent link: https://www.econbiz.de/10011539306
Saved in:
2
Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne
;
Svensson, Göran
;
Mysen, Tore
; …
- In:
International journal of business excellence
7
(
2014
)
1
,
pp. 16-27
Persistent link: https://www.econbiz.de/10011482011
Saved in:
3
Validating trust and commitment as mediators between economic and non-economic satisfaction in Puerto Rican buyer-supplier relationships
Sosa Varela, Juan Carlos
;
Svensson, Göran
; …
- In:
International journal of procurement management
12
(
2019
)
4
,
pp. 391-409
Persistent link: https://www.econbiz.de/10012138468
Saved in:
4
Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships
Mpinganjira, Mercy
;
Roberts-Lombard, Mornay
;
Svensson, …
- In:
The journal of business & industrial marketing
32
(
2017
)
3
,
pp. 421-431
Persistent link: https://www.econbiz.de/10011662279
Saved in:
5
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
6
Action and social alignment components of collaboration in SME business relationships
Payan, Janice M.
;
Padín, Carmen
;
Ferro, Carlos
; …
- In:
Journal of small business and entrepreneurship : JSBE
31
(
2019
)
6
,
pp. 463-481
Persistent link: https://www.econbiz.de/10012240074
Saved in:
7
Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context
Petzer, Daniel J.
;
De Meyer-Heydenrych, Christine F.
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 241-253
Persistent link: https://www.econbiz.de/10011707778
Saved in:
8
Antecedents and outcomes of satisfaction in buyer-supplier relationships in South Africa : a replication study
Roberts-Lombard, Mornay
;
Mpinganjira, Mercy
;
Svensson, …
- In:
South African journal of economic and management sciences
20
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011778254
Saved in:
9
Properties of quality constructs in Canadian business relationships
Hutchinson, David
;
Singh, Jang
;
Svensson, Göran
; …
- In:
International journal of business excellence
5
(
2012
)
4
,
pp. 429-443
Persistent link: https://www.econbiz.de/10009576395
Saved in:
10
Antecedents and postcedents of satisfaction in business relationships in Canada
Hutchinson, David
;
Singh, Jang
;
Svensson, Göran
; …
- In:
International journal of logistics economics and …
3
(
2011
)
4
,
pp. 189-209
Persistent link: https://www.econbiz.de/10009502619
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