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~person:"Svensson, Göran"
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Customer satisfaction
34
Kundenzufriedenheit
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Relationship marketing
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Beziehungsmarketing
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Lieferantenmanagement
30
Supplier relationship management
30
Confidence
19
Vertrauen
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Arbeitszufriedenheit
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commitment
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satisfaction
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Verkauf
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trust
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Südafrika
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cooperation
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coordination
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KMU
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SME
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economic satisfaction
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relationship marketing
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Norway
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continuity
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non-economic satisfaction
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Svensson, Göran
Homburg, Christian
141
Bruhn, Manfred
127
Han, Heesup
91
Kumar, V.
84
Huber, Frank
75
Verhoef, Peter C.
62
Herrmann, Andreas
59
Mattila, Anna S.
59
Bauer, Hans H.
58
Stauss, Bernd
54
Hollebeek, Linda D.
52
Mittal, Vikas
51
Gil Saura, Irene
49
Aksoy, Lerzan
48
Piller, Frank T.
47
Krafft, Manfred
45
Matzler, Kurt
44
Palmatier, Robert W.
41
Evanschitzky, Heiner
40
Gustafsson, Anders
39
Walsh, Gianfranco
39
Grönroos, Christian
37
Loureiro, Sandra Maria Correia
37
Prentice, Catherine
37
Stock-Homburg, Ruth
37
Thaichon, Park
37
Töpfer, Armin
37
Grewal, Dhruv
36
Wiedmann, Klaus-Peter
36
Wong, IpKin Anthony
36
Smith, Alan D.
35
Cvijanović, Drago
34
Hyun, Sunghyup Sean
34
Eggert, Andreas
33
Hippner, Hajo
33
Sharma, Piyush
33
Söderlund, Magnus
33
Usman, Osly
33
Agnihotri, Raj
32
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Journal of business-to-business marketing
6
International journal of procurement management
5
The journal of business & industrial marketing
5
International journal of business excellence
4
International journal of quality and service sciences
3
European Business Review
2
International journal of business excellence : IJBEX
2
International journal of electronic customer relationship management : IJECRM
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Marketing intelligence & planning
2
African journal of economic and management studies : AJEMS
1
European business review
1
European research on management and business economics
1
International Journal of Logistics Economics and Globalisation
1
International journal of business governance and ethics : IJBGE
1
International journal of contemporary hospitality management
1
International journal of logistics economics and globalisation
1
Journal of business economics and management
1
Journal of business research : JBR
1
Journal of contemporary marketing science
1
Journal of small business and entrepreneurship : JSBE
1
Management Decision
1
Managing service quality : MSQ ; an international journal
1
Marketing Intelligence & Planning
1
South African journal of business management
1
South African journal of economic and management sciences
1
Supply Chain Management: An International Journal
1
The international journal of bank marketing : IJBM
1
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ECONIS (ZBW)
44
Other ZBW resources
5
OLC EcoSci
1
RePEc
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Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne
;
Svensson, Göran
;
Mysen, Tore
; …
- In:
International journal of business excellence
7
(
2014
)
1
,
pp. 16-27
Persistent link: https://www.econbiz.de/10011482011
Saved in:
2
"Antecedents" and "postcedents" in relation to satisfaction in Norwegian business relationships
Mysen, Tore
;
Svensson, Göran
;
Rindell, Anne
; …
- In:
International journal of procurement management
8
(
2015
)
5
,
pp. 627-642
Persistent link: https://www.econbiz.de/10011593580
Saved in:
3
Antecedents and outcomes of satisfaction in buyer-supplier relationships in South Africa : a replication study
Roberts-Lombard, Mornay
;
Mpinganjira, Mercy
;
Svensson, …
- In:
South African journal of economic and management sciences
20
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011778254
Saved in:
4
Properties of quality constructs in Canadian business relationships
Hutchinson, David
;
Singh, Jang
;
Svensson, Göran
; …
- In:
International journal of business excellence
5
(
2012
)
4
,
pp. 429-443
Persistent link: https://www.econbiz.de/10009576395
Saved in:
5
Antecedents and postcedents of satisfaction in business relationships in Canada
Hutchinson, David
;
Singh, Jang
;
Svensson, Göran
; …
- In:
International journal of logistics economics and …
3
(
2011
)
4
,
pp. 189-209
Persistent link: https://www.econbiz.de/10009502619
Saved in:
6
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
7
Trust and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships
Ferro, Carlos
;
Padin, Carmen
;
Svensson, Göran
;
Payan, …
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 13-23
Persistent link: https://www.econbiz.de/10011539306
Saved in:
8
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
9
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
10
Validating the sequential logic of quality constructs in seller-customer business relationships : antecedents, mediator and outcomes
Høgevold, Nils M.
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
Journal of business-to-business marketing
29
(
2022
)
1
,
pp. 43-67
Persistent link: https://www.econbiz.de/10013178123
Saved in:
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